Citrix workspace white screen. From within the installer, run the 'uninstall' package.

Citrix workspace white screen Add custom theme Press Add theme. Citrix Workspace app for Windows now supports background blurring for webcam redirection. Collect Issue Environment as mentioned in the Issue Environment section. We tried a number of things to resolve including, trying LTSR version of the workspace app, clearing browser cache, updating Graphics drivers, changing screen resolution, changing high DPI settings in the workspace app. I use Jan 10, 2022 · Citrix Workspace App 2112 ( 21. 10. . To set up digital cameras or scanners Follow this procedure if you want to change the way your virtual desktop accesses a local microphone or webcam. 12. I have tried various screen scalings, hopig to get 150% to work. Oct 26, 2022 · When i connect to a Windows 2019 Citrix Server, the mouse pointer is white. Sep 7, 2025 · Citrix Workspace app for HTML5 provides timestamps for the logs generated by the user device. Thanks for your help. Oct 22, 2019 · App and Desktop Virtualisation Citrix Workspace App Workspace app for Mac White/blank screen in Workspace after updating to workspace 19. Is there anything I can check or any place to start troubleshooting? Hello I just wanted to share a possible fix for the white cursor problem using a win10 Citrix environment from win11. ici" file Afterwards, Citrix Workspace will open the selected application on your Mac. Configure your custom theme, in the same way as the default theme. Sep 5, 2025 · Hi all,We are having an issue when trying to access our Citrix deployment via Netscalar Gateway using the Citrix Workspace Linux client on Ubuntu 24 and were wondering if anyone has come across anything similar?We are seeing the following flow:Enter Netscalar Gateway domain into Add Account dialo Sep 7, 2025 · Log collection Starting with the 2304 version, Citrix Workspace app for Mac supports the Log collection feature. nc, users can no longer connect to our Citrix 1906 desktop using the HTML5 receiver. dll does not meet the Microsoft signing level requirement in Event Viewer. Mar 24, 2020 · Hi guys, With the help of this forum I managed to make Citrix work in Fedora On the third day however - I may have accidentally closed the Citrix workspace window in the browser before - a new problem occurred: I cannot access the workspace any longer. JPG Sep 7, 2025 · Enhancement to relative mouse Starting with Citrix Workspace app for Windows 2405 version, you can restrict the usage of mouse to the window using the preferences UI available from the toolbar. Sep 13, 2016 · When you upgraded a NetScaler from firmware version 10. This enhancement helps you to use the apps that need to monitor mouse movement extending to or beyond the boundaries of the virtual desktop’s screen. Aug 29, 2022 · The other day I switched to Windows 11, the virtual desktop which I use in my client's network is Windows 10. After changing registry to unoptimize it starts working. All the above issues occur only when you access the Secure Private Access from Web Studio. exe is stuck or something. The logs help Citrix to troubleshoot, and, in cases of complicated issues, provide support. Oct 27, 2021 · I am experiencing a weird visual issue where there seems to "blocky" color/contrast issues around links and fillable fields. Issue does not happen when testing older versions of Citrix Workspace App such as 1912CU3 Jan 13, 2020 · Dear all, I am using a mac with Os Mojave and Citrix Workspace App version 1910. May 7, 2025 · How to Fix Citrix Workspace Not Launching in Windows 11 In today’s digital age, remote work and virtualization are essential for efficient business operations. Jul 18, 2024 · Troubleshoot Gray or Black Screencalendar_today Created Date: 07-25-2022 14:15 In this video, I discussed about the issue users experience while connecting to the Citrix environment, they see a black/grey/white color screen. This is a non managed Chromebook so no Google Admin account. Download the 2108 installer from the Citrix archive. 3. There is no shortcuts for the apps as well and I have tried reinstalling. 0, there were many things you needed to be aware of which I covered in my “ Citrix NetScaler 10. Jul 12, 2024 · Summary Citrix Workspace app does not refresh on any version of CWA on client machines running Intel Iris Xe video driver The CWA can be resize to see the content, but screen remain white until you resize again If we disable the intel video driver the CWA app works fine. I have a constant screen flickering and have tried all of the things on the web and am starting to get frustrated. Only in Full-Screen It depends the Driver-Version. Jul 12, 2024 · Blank Windows Display when Open Citrix Workspace APPWhen opening Citrix Workspace App, it displays blank. 5. I tried different options on both my and the rem Feb 19, 2021 · Some users experience a white screen at login for teams. exe could crash post session launch. I click on the desktop again it open up to the point of last crash and then crashes again. Learn how to resolve blank display issues in Citrix Workspace App for Windows with troubleshooting tips and solutions provided by Citrix Support. Nov 3, 2025 · High performance access to Windows virtual apps and desktops, anywhere access from your desktop, start menu, Workspace app UI or web access with Chrome, Internet Explorer or Firefox. JPG White Screen. Note:. For Example - when Outlook ist started, there comes an Black Boxes in the Same size of the splash screen before the Outlo Sep 1, 2025 · To customize the workspace, from the menu open Workspace Configuration then the Customize tab. Let's start with getting some of that info. I have seen posts about using integrated graphics card and etc, but this is a pc I build and it only has the nvidia 3080 graphics card. The solution is to reset the workspace, but the problem occurs again after a few days. For more information, see Customize the appearance of workspaces. Securely sign in to Citrix with your username and password, or get help with account access issues. 5 to 11. pdf Overview This guide is designed to walk you through the technical prerequisites, use cases, and configuration of App protection policies for your Citrix Virtual Apps and Desktops or Citrix DaaS deployment. One of the pivotal tools in this realm is Citrix Workspace, which allows users to access applications and desktops from virtually anywhere. The Imgur link shows the problem (Ignore the white boxes, just note the black bar on the right-hand side) I am going to look at this tomorrow, but any suggestions? I'm thinking I'm going to try using an updated version of Citrix Receiver/Workspace, and mess with display settings. When i downgrade to the former amd adreanalin edition, then it works. Sep 7, 2025 · After upgrading to Citrix Workspace app for Windows 2203 LTSR, you might see a white screen. I've tested this in Chrome, Edge, FireFox, Edge Canary, all results are the same. If the Workspace Application is installed, the web browser opens the app for any window / service I request and I see the pictured issue. I have provided a couple of solutions that can Oct 21, 2021 · Using Citrix Workspace App for Chrome OS, user gets white screen when trying to launch the desktop. This happens randomly for all different users… Citrix- Mac OS Launches VDI Application and Closes Abruptly | White Screen issue solved | Tech Guy 7. I’ve tried disconnecting all additional monitors, adjusting DPI, and have installed the latest version from the Citrix downloads page. Restart your Mac 5. But soon Windows installs the new driver from windows updates. 5 installed, receiver. To further help to secure your environment, you can configure StoreFront or Web Interface to help to prevent detected jailbroken devices from running apps. 20. Nov 7, 2025 · Screen pinning in custom web stores Starting with Citrix Workspace app version 2309, the screen pinning in custom web stores allows you to save the selection for multi-monitor screen layout in custom web stores. Apr 1, 2025 · ADM based Endpoints/Laptops Mouse invisible when hovering over text based apps Mouse cursor not appearing with AMD integrated graphics inside the Citrix Sessions How to fix Citrix Workspace crashingCitrix Workspace crash fix for Windows & macOSFix Citrix Workspace crashing on loginCitrix freezes after opening remote d Jul 9, 2025 · If you have any Current Release of Citrix Workspace App 2409. On that virtual desktop, the mouse pointer turns white on most white pages, and so does the Excel pointer so it is more or less invisible. It shows msedgewebview2. Citrix Workspace App issues include white screens, screen refresh failures, and app resizing problems on client machines using Intel Iris Xe video drivers. JPG Credentials. This can sometimes solve issues with authentication, failures in launching citrix apps or desktops, and finally can help reset configuration changes that can cause things like Aug 2, 2013 · So as the subject line says, I am not able to see my apps and it looks like the selfservice. If you're logging into the same Citrix VDI at the office why would this be a Citrix issue and not your personal workstation? Citrix inherits display settings and such from the endpoint, you don't mention what your home computer OS is or what version of Citrix Receiver/Workspace App is installed. Only one screen, so no help from googling same kind of issues on dual screens. Virtual display layout is enabled by default. 9. The event log can be found under Hello, some customers have the problem that after opening the Citrix Workspace, only the Store URL is displayed in the upper left corner (the rest of the window remains white). 01 updates. Log collection simplifies the process of collecting logs for Citrix Workspace app. Previous version worked fine. 4 TP Oct 23, 2024 · With the growing demand for remote work and virtual desktop environments, Citrix Receiver remains a popular choice for accessing remote desktops and applications. I have a problem where we have several optional WEM desktops available after we authenticate into Citrix Workspace APP. Windows Server 2016 or Windows Server 2022 Citrix VDA: 2402 LTSR We came across the following entry: Server VDA with vGPU hangs when the default hybrid mode graphics (GDI + Direct3D) (citrix. We had a number of random users that would get a blank white screen when accessing our citrix gateway. 1 (because of update to Macos 10. Used Workspace App for a day yesterday with default settings on themes, graphics card setting ( e. any ideas? Dec 5, 2021 · Tested via gateway url and the webpage stuck with "loading your apps" screen. ici Open your downloads folder, or click on the download icon in Safari Select the latest ". Dec 18, 2019 · After Updating, Workspace screen appears from nothing, I closed and some time later appears again. This issue started since feb… This section provides information on the following: How to manage the general settings such as how desktops are displayed When to reconnect to different applications and desktops Collect logs Desktop display You can display desktops across the entire screen on your user device (full screen mode), which is the default, or in a separate window (windowed mode). Our customers have either a black or gray screen when they open their citrix workplace. Minimizing an maximixing shows software normally. Select the Theme Details tab. Goldengoose907 iGel clients Citrix Workspace white screen on login 5 Add a Comment Sort by: Sep 7, 2025 · Learn about some of the most commonly used steps in troubleshooting in Citrix Workspace app for Windows such as log collection. Tried upgrading from CWA 2008 to 2103 but that did not… White Screen on Citrix workspace app on Mac : r/Citrix r/Citrix Current search is within r/Citrix Remove r/Citrix filter and expand search to all of Reddit Sep 7, 2025 · A black screen appears for some time before Desktop Lock appears the first time you configure Citrix Workspace app for Windows by using a Citrix Gateway URL and Desktop Lock. End user can browse the store URL, login and launch apps/desktops successfully. If the VDI's VDA software is out of date, perhaps updating that to the current LTSR version. Applications will stop displaying correctly, losing a portion of the top of the window. If I rollback the change, i. Sep 7, 2025 · Learn about some of the most commonly used steps in troubleshooting in Citrix Workspace app for Windows 2402 LTSR such as log collection. This leads to several unwanted Jun 10, 2025 · CTX316568 - Citrix Workspace app showing white screen, screen does not refresh, app resize issues on client machines running Intel Iris Xe-Treiber video driver Improve the End User Experience After upgrading to Windows 10 20H2 yesterday, my Citrix Workspace App comes up blank/white. We get this in Citrix sessions / laptops or desktops and even macs. I have confirmed this is only an Sep 22, 2020 · Hello i have the issue on a Client device that each time i maximize a citrix workspace application, the taskbar is disappearing. g. we tried latest workspace, and LT From Citrix Workspace app 2309 version onwards, the Troubleshooting option is introduced to improve the user experience and to easily proceed with the troubleshooting. I'm experiencing a graphical issue when connect to my remote desktop, while working from home, that makes it almost unusable. Jun 9, 2022 · I have the following setup: Laptop (ASUS Zenbook) with Windows 11, resolution 3840x2160 Additional HP monitor attached with HDMI, resolution 1920x1080 On the laptop, I connect to my workplace environment with the Citrix Workspace App Citrix Workspace App has High-DPI setting deacivated (set to "n Feb 12, 2019 · Hi all, One of our users is experiencing an intermittent issue, in which some applications (Windows Explorer, Chrome, Excel) are not fully rendered (see area highlighted in yellow in screenshot below). Workaround is to close all processes in task manager and to manually sign out the session in the director by the service desk. The thing is, Citrix Secure Access shows blank white page either instead of small browser window, in which you woul typically enter username/password, either hangs like this after user entered password and does not connect. x to version NS13. Apr 14, 2023 · we have a dell laptop Vostro 5625 with AMD CPU and Graphics (AMD Ryzen 5 5625U with Radeon Graphics - 6) whenever a user connects to citrix desktop from this laptop , we see cursor issues where mouse cursor disappears in applications like outlok/word/notepad etc. Apr 3, 2023 · Resetting the Citrix Workspace app will clear any customizations made, it will remove any saved logins, clear any windows registry settings related to Citrix Workspace, and it will also reset any file type associates. com) Is there a solution in the meantime? You can post now and register later. The log page allows users to:. exe crashed because tsafedoc64. The only difference is that Citrix Receiver seems to open apps in their own little window making them look like a native app, where using Citrix Workspace (even on Windows) opens them as a "Virtual Desktop". Please note you can have multiple Citrix apps open, the procedure is the same for each app. Sep 7, 2025 · Use the latest versions of Citrix Workspace app for Linux and Citrix Virtual Apps and Desktops or Citrix DaaS - Citrix continually enhances and improves performance with each release, and many performance features require the latest Citrix Workspace app and server software Display Screen tearing Test the Connection: Restart the Citrix Workspace app or browser and try logging into the Citrix session again to see if the black screen issue resolved. May 12, 2025 · Details Users may notice that when launching a published application or a published desktop, the session gets stuck on a black screen or a blue screen. Excel is not usuble like this. Jul 27, 2016 · Chromebook auto updated to new version today, now cant get into remote session. App protection is a Citrix Workspace app (CWA) featur May 10, 2022 · I have user logged in through MAC OS and connecting VDI through Citrix application, he couldn't share the screen and its showing black tray when Teams is optimized. Blank area is not interactive (actions apply to whatever window is underneath). Feb 9, 2025 · Details Citrix Workspace App for Windows (SelfService) does not display authentication prompt. Running the lates In your home pc: - right click Citrix Workspace on the bottom right under hidden icons - Advanced preferences - High DPI - Pick Yes (for scale resolution) Alternative solution: - set your screen resolution down to 1080p on your local pc Alternative 2 (and really poor solution): In virtual desktop: - control panel - search mouse - Click change Uninstall the Citrix app on the local workstation and then install the latest. 15) Oct 7, 2021 · I managed to roll back to v 2108 and the white screen problem drops away. Click the gear icon or Menu dropdown and select Refresh Apps: 5. In this case Citrix workspace app needs to be allowed to screen record so that the teams app inside the published desktop can share screen. 4030 ) on Windows11 x64 I have just got a Dell Windows11 personal laptop and installed Citrix Workspace App on it. The issue is something specific to the 2109 or 2109. In my Windows menu I have my Virtual Desktop and Apps, also from web everythings w We had a number of random users that would get a blank white screen when accessing our citrix gateway via Chrome browser. I am able to start them fine in 1 or 2 monitor setups. Navigate to the General page of the We would like to show you a description here but the site won’t allow us. I have reached out to our internal IT team and th Hi, While running app on citrix resizing window in app adds black lines/stripes to screen and then blacks part of the software. You can right-click on the Citrix Workspace app icon in the system tray that is placed in the bottom-right corner of your screen and then select Troubleshooting to access it. starting the link to the Citrix environment with Safari - the app is not starting a new app-window but only starts Citrix in a new Safari window. Some applicatio Jul 12, 2024 · Gateway Logon Page showing Blank (Logon page white screen)The logon page of newly added gateway virtual server shows blank, while all the previous configured gateway virtual servers working fine. 0 NetScaler Gateway environments How to fix Citrix Workspace if an app window displays the application in half of it and a black screen in the other half or if the mouse isn't clicking where the cursor is. Nov 18, 2019 · Hey all, After an upgrade of the Netscaler from 12. 29 Server. It makes if very hard to read anything on the desktop with a white background and it is extremely noticeable at all times. Citrix Workspace app can be used on domain and non-domain joined PCs, tablets, and thin clients. However, the ICA session can be launched through browser. Sep 24, 2025 · Citrix Virtual Apps and Desktops™ 7 2503 includes the following known issues:. NET Desktop Runtime 9. Dec 21, 2021 · I have Citrix Workspace 2112 installed on my PC and when I start the application I get a blank white background and nothing else. 0 firmware upgrade issues to watch out for ” article. EXT2 If your EPIC window or screen is Frozen: Dec 6, 2019 · I am having an intermittent problem which seems to have been plaguing Windows 10 users for some time, but is happening on our Windows Server 2019 servers. let Windows choose either integrated or discr Jun 22, 2021 · -Citrix Workspace App won’t load/refresh, it stays just white screen-It is possible to refresh the apps by resizing the workspace app, but that is not a viable solution. From within the installer, run the 'uninstall' package. The install the older version I did the following: 1. The Citrix Workspace/Storefront will open. I can log into the user account, choose the Light rec Nov 13, 2024 · ClientOperating System: Windows 11 Workspace Version 24. -All version of Citrix workspace app is affected 20, 21. Select Preferences > Connections > Enable background blur check box to enable this feature. Collect System details as mentioned in the System details section. 1. just a white screen in the app. Jul 12, 2024 · Gateway Logon Page showing Blank (Logon page white screen)The logon page of newly added gateway virtual server shows blank, while all the previous configured gateway virtual servers working fine. The Send Feedback option allows you to notify Citrix about any issues you may encounter when using Citrix Workspace app. xml file. 1 and all the improvements over the older firmware but one of these issues is still very prominent even when upgrading 11. My Windows 10 version is 2004 and workspace version is 2009. 3, 21. Any help or direction? process. After logging in (in Firefox), the browser j This is an issue isolated to the Workspace Application, web browser access to Citrix works fine, under the condition the Workspace Application is uninstalled. User cannot input store's URL or username&password to login. Run Feb 3, 2021 · App and Desktop Virtualisation Citrix Workspace App Workspace app for Windows Latest workspace 2102 displays a blank white box after login Jul 12, 2024 · Citrix Workspace App Shows as Blank Page for Domain UsersDomain users can launch app/desktop via web successfully Cannot see the add account page of Citrix WorkSpace App Jul 12, 2024 · Details Citrix Workspace App displays a blank white box after login. 4. Appearance To customize your workspace with your own logos and colors, go to the Appearance tab. If refreshing Citrix APP does not work then Call Hill SUPPORT to UNLOCK Screen-800-280-0083. As a prerequisite, you must enable this feature in the AuthManConfig. Custom themes You can configure and prioritize additional themes that apply to specific Workspaces and user groups. I really love 11. POC Guide - Citrix App Protection. We have to clear the cache then user can log back into teams and launch it. Post crash, the systray icon would show up only two options - Open and Exit. Feb 27, 2019 · When opening a virtual desktop it boots up and then after a few seconds and after a few things like Skype have loaded it crashes when I first move the mouse/click on things. Aug 16, 2021 · Hi, since our migration (New Installed 1912 CU3 LTSR on Server 2019) we got the problem that when published Apps are started from an Windows Client we get black Boxes/Screens. The security setting in preferences is similar to allowing screen record for the teams app you just have to choose the Citrix workspace app program. Clearing cache and internet history in Edge temporarily solves the issue. So every time I launch my virtual machine through Citrix workspace I end up with a black screen. 10 or higher, or LTSR version 2402 CU3 or higher and . Conclusion The black screen issue on Citrix can be a significant obstacle to remote work, but with the right troubleshooting steps, it is usually fixable. No logs, etc. This issue occurs when you add and configure a store for the first time and simultaneously refresh and open the self-service UI. I will add a caveat that when it first launches I can see the profiles screen, but as soon as it logs me in it goes black. 0. May 14, 2025 · Collect Citrix Workspace app logs as mentioned in the log collection section. If Citrix Workspace app, virtual apps and desktops, or SaaS apps are enabled with the App Protection Anti-screen capture policy, then you can’t capture their screens using any screen-capturing tool. I also downloaded Citrix Workspace which also had the same issue. If I login again, another session Hi, when I used my gaming pc for work and I open up Citrix workspace, it always has these white dots everywhere. Anyone encountered this before and Aug 13, 2024 · This can be confirmed by running the dxdiag utility on the VDA and checking the Display tab: Citrix Workspace app for Linux (CWA) cursor has a limitation in this scenario and is unable to invert the color on a white background. Features To customize which feature your users have access to, go to the Features tab. Citrix Workspace app supports log collection for ongoing virtual desktop and app sessions. Now, after login, I have white screen, without any app or desktop publish. 15K subscribers Subscribe Sep 13, 2025 · Starting from Citrix Workspace app for Windows 2106, virtual display layout is also supported for full-screen and multi-monitor desktop sessions. Go to: Mouse settings (from… Sep 20, 2023 · I am just curious to know if you guys also has problems with the Citrix cloud "storefront" showing a blank screen after signing when signing in to Citrix (cloud) Having the same issues at a customer yesterday and today. Admittedly, dumb on my end as well, but I'm not the owner of a community dedicated to citrix, failing to offer any potential solution and instead being dismissive and condescending. My PC spec: CPU: AND a10 8700p OS: 64 bit Windows 10 20h2 Mem: 8 Gig. App was working fine last week, unable to view the Chromebook's OS history, but don't believe it was due to an update. Collect Environment Details as mentioned in the Environment Details section. It stays with a blank screen. 2. e change the SF dns to it's own server IP and DDC address from LB to DDC server IP, everything works fine Now that I need to work from home, I am loging on through citrix 4. If you are experiencing flickering on the screen when connecting through Citrix, it may be related to DPI scaling setting on your computer (particularly if you have multiple monitors). Aug 17, 2024 · You can right-click the Citrix Workspace app icon in the system tray located in the lower right corner of the screen and select Troubleshooting to access it. 0 41. I have several issues with the CWA: 1. Search in Finder for 'Citrix' and manually delete everything. This only happen when the applications are full screen Jul 29, 2019 · Select an application in the Workspace favorites or Applications folder, and the system will download a file ending in . Sep 6, 2025 · For users using Citrix Workspace ™ app, changes take around five minutes to apply. However, users of Citrix Receiver may encounter a variety of errors when running the software on the latest Windows 10 or Windows 11 systems. I used to be able to open on all my 3 screens, but now if i try to spread the image and maximize it over 3 screens, it immediately close, and the session is hanging in "Connected" status. These issues can include connection problems, software compatibility issues, or trouble 6 days ago · When Citrix Workspace app for iOS detects a jailbroken iOS device, Citrix Workspace app for iOS displays an alert to the user. TYPE in "Citrix" Select the Citrix Workspace or Citrix Receiver option 4. 1 from viewer/receiver 12. Mar 22, 2020 · Hello, today I install new Windows 10 Enterprise 2019 LTSC, I install Workapce App 1911, I have also it on Windows 10 Enterprise 2016 LTSB. If all that is done, then next steps would be to ask Citrix administrator to disable multiple monitor CTX hooks on the Citrix side. jdkdfm frawv ujzipw qyuo huqzq dhfzu hbdxk ssoe wzfbobxp iuxwomdp jbrwjl clbd aun tkwy utdh