Amazon product safety complaint form reddit. As a result, Amazon removed my listing.

Amazon product safety complaint form reddit Dec 13, 2022 · Table Of Contents How to Make Amazon Canada Complaints? Amazon could receive customer complaints by phone, through online chat, or on their social media pages. Complaints! because there is no easy way to effectively complain to amazon or warn other shoppers. Recalls and Product Safety Alerts Our Product Safety Team proactively investigates and addresses reported safety complaints and incidents to ensure customer protection from potential product-related safety risks. My feedback is damn near flawless. We put together a plan of action to prevent this issue from happening in the future (BS we made up saying more product inspections, etc. What caused the complaints: After carefully I've been using steelseries products for years (currently Apex 7, Arctis 7, Aerox 3 wireless) and have never had any issues so curious as to what the problems are others seem to experience as the majority of this sub seems to be complaints about support. There is a recall: Dear Amazon Customer, We write to notify you of a potential safety concern with a product that you purchased on Amazon. Near the top right of the page, hover your mouse over your name. 5 and 4. Share your experience on ComplaintsBoard. We would like to show you a description here but the site won’t allow us. Product taken down due to Product Safety and Compliance after 2 weeks being active and other seller still selling same product My listing was removed after I made my first 2 sales I am a new seller to Amazon. The complaint from customer, " The back of the packaging has other languages on it, it's clearly not a UK product " I wish I were kidding, that's the complaint, the rear of the packaging for these duracell batteries contains basic instructions in differant languages; English is listed first, then French, then Italian , etc. My information is being transmitted to my card services incorrectly and then payment is being rejected. BBB helps resolve disputes with the services or products a business provides. While the notion of suing Amazon might be daunting, knowing your options can simplify the process. Navigate safety testing, complaints, and appeals with our trusted support. When I look in our Account Health, there are 2 alerts under Product Compliance Requests for Documentation Requests. Companies like Amazon do pay attention to their BBB rating and may be more motivated to address your problem once you open an official case there. In the midst of an appeal, and I have a LOA, written confirmation from the I used to get great service from reps. I saw someone on another Reddit call Amazon "AliExpress with a 25% mark-up", in reference to the dodgy quality of the goods you often get there now. We reviewed your notices of infringement and determined that the notices you have submitted to Amazon are invalid or inaccurate. I just think that the competition uses this lever to destroy successful products. Amazon is infamous for empty boxes and return scams because Amazon mixes its inventory with 3rd party sellers. In the menu that comes up, near the bottom, click on “ Customer Service ”. Amazon Vine is a small invite-only group of prestigious product reviewers. Some of the item that you ordered should appear. Several weeks ago I received a performance notification from the safety policy folks at Amazon Performance that a customer had received an expired grocery item from me. This makes the review system even less reliable. For example, a customer might report receiving a designer handbag that appears to have inferior stitching, incorrect logos, or missing authenticity cards, leading them to believe it is counterfeit. Filing complaints If you have a question or complaint about your Amazon Payments account, contact us at this address or phone number: Amazon Payments, Inc. Please reach out to the manufacturer of the product for the details you might not have. We sell similar products, but they are just white labeled silicon foot care products. Our product has a 4 star review on Amazon. Submit a request If you have a Reddit account and want to report a Reddit Rules violation, use this report form. They all send in their product to Amazon and Amazon puts it all in a big bin together no matter what "store" sends it in as long as it is the same SKU/barcode. I just returned whatever they sent to me. This subreddit is only for those who have been invited by Amazon. The listings we removed are at the end of this email. If Amazon is confident the review is fake, they move quickly to block or remove the review and take further action when necessary, including revoking a customer’s review permissions, blocking bad actor accounts, and even litigating against the parties involved. Every safety complaint looked fabricated, thankfully we have excellent QC and documentation. I've posted elsewhere on this sub the details of my situation, but to keep this short, I wanted to give everyone a heads up that Amazon will apparently claim to have issued you a refund or partial refund for one item, when it Help! Amazon Product Authenticity Complaints Question: How many times are you allowed to click the "I understand the policy and acknowledge the violation". Mar 18, 2025 · At Amazon, our people, technology, and programs work together to build a trustworthy shopping experience, and we innovate on behalf of our customers, every day. Scroll to the FBA returns evaluations and ownership settings section, select Partial refunds and click Edit. Yesterday, Amazon removed one of my ASINs claiming a buyer complained about the authenticity of one of the products. This is how Amazon fulfillment works: Different "storefronts" on Amazon sell the same products. The difficulty is, our supplier also purchases through another distributor, as the official company do not sell to customers directly. Hello, Thank you. com filed with BBB. On the menu next to the item, click on “ Share Delivery Feedback The product quality on Amazon continues to get worse, where can you search for quality, made in Europe/North America products? Set custom refund amounts based on your product’s list price Choose which products participate in the programme Add or remove products at any time To set up partial refunds, take the following steps: Go to FBA settings. COMPLAINT FOR DECLARATORY AND INJUNCTIVE RELIEF Plaintiff Amazon. We're selling on Shopify and Amazon. I also have a product safety complaint from another console a few months (that is why I will now stop selling used console on Amazon) Here is the email I received: We have removed your listing because of a buyer complaint about the authenticity of an item they received from you. Recently, a customer complained that a knife they purchased was fake. It’s a third party seller on Amazon wanting you to try their product (s) for free in exchange for a positive review. Jan 3, 2025 · Wondering how to report an Amazon driver for reckless driving or theft? This guide covers the process in the US, UK, and Canada, ensuring your safety and the integrity of deliveries. com, Inc. Find information about product safety, recalls, warranties, and legal notices on Amazon's customer help page. Now I get the exact same message every single time: Thank you for your report of infringement. The complaint does not match the product, and I told Amazon this. " I have sold over 2000 units and not one has come back as inauthentic. These scam messages mimic legitimate Amazon communications, but their true purpose is to harvest login credentials and other sensitive information. Learn how to spot Amazon scams and get Norton 360 Deluxe to help stay safer while you shop online. A few years ago my account was suddenly banned from posting reviews or leaving comments/questions, no idea why as Amazon only says: Amazon accused me that I returned a different model (they said they sent a model of 3750 but I returned 3650). Find answers for questions about selling on Amazon and collaborate with fellow sellers. Soliciting of any kind will not be tolerated. I have enter in all correct info but when Amazon computer systems sends my info it is being changed fraudulently and without my knowledge or consent? How do I get We would like to show you a description here but the site won’t allow us. I have been selling this specific SKU with hundreds of orders with no issues and all of a sudden I get this email from Amazon: "Greetings from Amazon. Mar 18, 2025 · Amazon is suing the U. As a result, Amazon removed my listing. Hi everyone, I'd like to seek perspectives on 2 issues related to Amazon sellers. Please let me know if you have solved this issue somehow or escalated it. I'm so frustrated because I don't know what I'm doing wrong. Amazon also sells certain low-end products like USB cables under its in-house brand AmazonBasics. For certain product categories it's completely untrustworthy. Sep 28, 2023 · This comprehensive guide will provide an in-depth examination of the most widespread Amazon email scams reported, how to recognize them, and expert advice to avoid becoming a victim yourself. I’ve completed a successful bin check and submitted the case id and an appeal letter taking ownership etc, yet I’m still getting my appeals rejected even after 5 appeals using different methods. I've used the report form 7 times and it worked once, 2 years ago. Consumer Product Safety Commission for finding the e-commerce giant legally responsible for the recalls of hundreds of thousands of products sold on its site. Two months ago my employee who's only job is to protect our listings against chinese scammers did his normal thing, test buy, the product was inferior, and submitted a C/D letter to the seller via the "contact us" form, and also submitted a complaint to Amazon using the same form letter we have used for years. 2. Jun 28, 2024 · Amazon Product Policy Compliance ensures your products are safe, and helps succeed as a seller. Aug 21, 2025 · Common Types of Legal Actions Against Amazon Legal action against Amazon can take several forms, including product liability, breach of consumer rights, and delivery service issues. Use the Report an issue with this product feature available on each product detail page to report issues with the product detail page including illegal content or products. Thank Sep 22, 2025 · View complaints of Amazon. I contacted Amazon customer service and they evidently begun investigating. It has come to the attention of our Food Safety department that a concern has been lodged regarding a product sold by CPSC works to save lives and keep families safe by reducing the unreasonable risk of injuries associated with consumer products and fulfilling its vision to be the recognized global leader in consumer product safety. However, the notice does not specify what the complaint is or what documentation is required from us to avoid the risk of removal. In this guide, you will learn Nov 13, 2025 · Learn how to file a complaint about a product or service. Amazon complaints contacts Call Customer Care on 1 (888) 280-4331 As the father of a son whose life has, I believe, been largely ruined due to his playing with a Ouija board as a child, I complained to the government agency that is supposed to control unsafe products, the Consumer Products Safety Commission (CPSC) some years back. Mar 14, 2023 · File a formal complaint How do I file a complaint for Amazon to investigate an ongoing issue that no one can seem to resolve. Has anyone ever received this type of complaint? I’m given two options: either acknowledge or appeal with evidence. Jul 31, 2020 · Dangerous products are an unfortunate part of our everyday lives. I know in my case, Amazon will fight any chargeback claim because the package was delivered (just with an item already missing). Our Product Safety Team investigates and acts on reported safety complaints and incidents to protect customers from risks of injury related to products sold on Amazon. Safeguard your Amazon sales with Avenue7Media's expert Amazon Product Safety support. Amazon is suing the U. What caused the complaints: After carefully Here's a current Food & Product Safety issue on "Expired" where the buyer can't get that "MFG" means Manufactured, not "Expiration. ) and provided Amazon with all the information that they requested. Our return rate is lower than usual. May 12, 2025 · The Amazon refund text scam is a phishing scheme in which scammers impersonate Amazon to trick recipients into clicking on malicious links. Reporting Possible Violations of Our Guidelines If you believe that an item available on Amazon contains content that is infringing your intellectual property, please submit an infringement report. Jun 30, 2025 · The recalled products sold on Amazon's website included mattresses, medical devices and children's furniture. We closely monitor public recall alert websites and receive notifications from vendors and sellers. Complete the attached Product Safety Questionnaire. Amazon Payments, Inc. 5% of May 27, 2025 · Shopping on Amazon is quick and easy — but so is falling for the ploys scammers use to target shoppers. Just click on any one of them. I received the generic response from them to provide more information. The questionnaire is geared towards addressing the safety concern that the customer has brought up. Currently i have 3 IP complaints 1 product Authenticity 11 product safety customer customer complaints Everything was bought from trusted and huge retailers so there is no issue of products being not authentic or anything. Consumer Product Safety Commission over the government agency's order requiring the online retailer to recall hundreds of thousands of potentially hazardous products sold We would like to show you a description here but the site won’t allow us. Lately been terrible service and no more e-mail option so I have to endure terrible service in real time. Like a previous poster said, it’s a seller trying to game the Amazon review system. Kinda legit. Aug 2, 2024 · Wondering how to write an Amazon policy violation appeal letter? Let’s look at the many types of Amazon policy violations and how you might want to go about them. Report intellectual property infringement on Amazon using this dedicated platform for submitting complaints and protecting your rights. Report instances of these predatory practices that hurt consumers. I completely agree! Amazon's product review rating system is easily manipulated and therefore, not an accurate reflection of customer satisfaction. PO Box 81226 Seattle, WA 98108 Phone: 866-216-1075 Do not send payments or return items to this address. Such a review can be trigged when listing a new product, consumer complaints, or by Amazon’s own internal compliance review team. org. Has anyone faced a similar issue? What steps can I take to resolve this Nov 24, 2022 · What is Amazon copyright infringement? Learn 8 steps to protect your brand from Amazon sellers that sell counterfeit products. Product Compliance Request on Toys & Games items Received an email from Amazon saying “Action Required: Compliance requirements for your product listings”. Hi everyone, I recently received a complaint of inauthenticity for a product I was selling on Amazon. These messages often mention product recalls, policy violations by third-party sellers, or unprocessed refunds. The notice states that there is a Product Safety Complaint, and Amazon is conducting a review due to a potential safety concern that has been identified for one of our products. However, you can help protect yourself, your family, your friends and your community by learning the right way to report potentially harmful products. Oct 15, 2025 · File a formal complaint with the Better Business Bureau at bbb. Apr 19, 2023 · The company also produces consumer electronics—notably, Amazon Kindle e-readers, Fire tablets, and Fire TV—and is the world's largest provider of cloud infrastructure services. com. I have an White label product and was just emailed by amazon about a copyright complaint. I was very excited about selling on Amazon and have got my first 2 products sent into the Amazon FBA warehouse. I've typed in the titles of products I know are exact matches and they just give me all sorts of unrelated products which are basically just promoted ads, then at the very bottom is the actual product I want. UPDATE: I appealed the complaint to Amazon, telling them that I found no reference to safety in my seller feedback, product reviews or returns. But of course, amazon has removed my listing and I have an authenticity strike against my account health. In order to get a customized solution you need to log into your accounts and send a complaint through any one of those channels. I don't sell these products on Amazon and never have, although I do sell other products on Amazon. is licensed and regulated in a number of jurisdictions. Otherwise, choose an option below based on what you’re experiencing. In the midst of an appeal for a product authenticity complaint by a buyer who conducted a return and noted the product was a "dummy unit. Aug 20, 2023 · This guide explains what Amazon sellers must know about third-party product testing rules, safety standards, and test report submissions. Furthermore, the products are often sold many to one product listing, which can make it difficult to determine which reviews are for which product. Provide images of the product (front, back, accessories, and packaging). 4. By the end of this article, you‘ll be equipped with the knowledge and tools necessary to navigate the Amazon Prime complaint process with confidence and ease. Amazon takes negative reviews down for certain sellers, which makes it hard to spot faulty products. I don’t even know what’s the difference between 3650 and 3750 and the model number isn’t even on the Amazon page or product packaging. I need advice: Product Authenticity Complaint - Amazon Won't Accept My Invoice I sell used items on Amazon. I understand that Amazon takes complaints about the product quality very seriously and I would like to share with you my Plan of Action addressing the issue. Apr 21, 2024 · In this comprehensive guide, we‘ll delve into the common types of Amazon Prime complaints, provide step-by-step instructions for lodging a complaint, and share expert tips and strategies for achieving a swift and satisfactory resolution. I know there's been pressure for Amazon to release both Covid-19 cases and OSHA complaints. . etc. When you order it, no matter what "store" you order from on Amazon the product will be fulfilled from the big bin that all the product is in Not sure how to file an Amazon complaint? DoNotPay will help you file a complaint against any company and take them to small claims court. Here are some of the most common legal actions. To make a claim against Amazon for personal injury from a defective product, contact our national product liability lawyers today. Not only does the Amazon marketplace not have any preventative rules which keep people from selling harmful products, they have active measures to prevent any complaint from ever touching their customer service policies in a serious way or hurting Amazon's bottom line. We have been selling each product for 7+ years and the products have a 4. Both of the recall notices say to return the product to your retailer for a refund. After googling CPSC (Consumer Product Safety Commission) about magnet hazard. From impressed to frustrated from Amazon's service. Besides filling out the form they sent and sending my CPC, is there a way to get this resolved quicker, since the complaint appears to be product mismatching on the customer’s part? Thanks Including the rest of the email from Amazon below, in case it is useful. Amazon is not telling us exactly what complaint we need to address is. It's been like this since 2 months or so number decrease or increase. 5. Feldman, in his official capacity as Acting Chairman of the Commission, and Mary T. Boyle, We would like to show you a description here but the site won’t allow us. They accommodate these different channels by letting customers provide the details in each one of them. Amazon has marked the listing as at risk of removal. I can't find anything on that site. Or get consumer or legal help to resolve your complaint. Knowing what to look for can help you identify fraudulent emails aiming to access your sensitive information. They are now requesting supplier invoices. It's been nearly 3 weeks now and they wanted me to provide an incident report (I will provide the formatting and questions below). Context wise, our business is selling a herbal probiotic capsule that helps with menopausal symptoms. Because as soon as there is a complaint, from a buyer or competitor, claiming your item is not authentic, Amazon will now request and demand brand approved distributor invoices for everything you sold in the last year! Nov 15, 2025 · Read 11 real reviews and 2072 complaints about Amazon — rating 1. Hey FBAers, I recently ran into a safety complaint with a product I sell because a customer complained "its burns and stings, but smells great!" (this is a deodorant). Given our volume (over 6000 orders last 30days), we receive common health complaints like bloating and nausea, from around 0. They also refused to return the merchandise back to me. This post is about the kinds of product policy violations and how to avoid them. I replied to them telling them I can't find the issue anywhere. Please… May 12, 2025 · Is the Amazon Refund Text Scam Legit? Fake Amazon refund notifications are being sent via text message, tricking recipients into clicking malicious links that steal personal data. " Amazon's response to the questionnaire answers . An inauthentic item complaint on Amazon arises when a customer alleges that the product they received is not genuine or lacks the expected features and benefits of a legitimate product. Dec 1, 2021 · AMAZON – REPORT A SHIPPING / DELIVERY DRIVER PROBLEM 1. We'll then investigate and take the appropriate action. I guess it's a new feature because I've been selling this product for about 2 years and just got this notification. To file a complaint with your state agency, use the There's a seller who straight up copied two of my product images from another online marketplace and put them on two of their Amazon listings. Reporting false, misleading, or consistently Been a prime member for over a decade at this point, we have subscription items delivered weekly and do the bulk of our shopping on Amazon now. In addition, Apple products are the main target for scams on Amazon. Actions taken are “Listing at risk of removal”. (“Amazon” or “Plaintiff”) brings this action against Defendants Consumer Product Safety Commission (“CPSC” or “Commission”), Peter A. Their CX Health is excellent. 2/5. My listing is still in my inventory (1 hour after email) - Does this mean my entire listing is being deleted? Now we have another product that is marked as "Product Condition Complaint - Defective" and is at risk of being removed. Unfortunately, I don’t have invoices or documentation from my supplier because I purchased these products from a third-party supplier and didn’t receive any formal invoices. I started having reports only after we became a top 3 item in our category. I filled out the copyright infringement form twice, once for each image/listing. This presents a customer service challenge (sometimes people don't expect to receive a used item, sometimes it's not in the condition they expect). 3. So, like many of you, I've been caught in the endless loop of Amazon suddenly withholding refunds despite having both my money and the product back in their possession. Do you need to worry if you've acknowledged once or twice in the last six months? Is there a limit clicking that option? In your case you can submit Amazon to any documents or picture mentioning the safety concerns of product and expiry date and appeal them again n again with proofs. So I have been selling an Amazon product via FBA for some time now. When you report an issue to us, your contact information will remain confidential. S. 6 rating. (Sometimes our supplier does Hey guys, Just wondering if anyone has any experience with a customer complaint from Food Safety and how they handled it. Sign into your Amazon account. In both cases when I called Amazon support, they kinda fumbled around not sure what to do and then eventually just issued a partial refund for a completely unrelated item that I bought in the last month. Aug 18, 2023 · Amazon sometimes contacts sellers to request test reports, label photocopies, and product certificates, for the sake of verifying that the product is safe and fully compliant with the national regulations in the concerned marketplace. From phishing attacks to fraudulent sellers, scams on Amazon can cost you dearly and put your personal data at risk. And from Amazon's point of view in recent years, once they hand off a package to the shipper, it's no longer their responsibility. Well, I wrote some plans of actions addresses this "rash" issue, stating the ingredients and warnings are on website and product, and some people naturally have a bad reaction. **The Amazon seller community you're looking for** - Want sincere discussion about selling on Amazon but tired of forums filled with spam, scams, fake gurus, and people pretending to be helpful high dollar sellers? Our forum weeds out scumbaggery and is here to sincerely help entrepreneurs succeed at selling on Amazon and using their services. Here is the POA using your draft: Dear Amazon Product Safety Team, I would like to appeal the removal of my listing with ASIN B01NCQIWG4 due to Product Safety Complaint. While the CPSC acknowledged my complaint no other action was taken. So, anything we see, let's please make a complaint so that there is tangible evidence of our dissatisfaction. Amazon has a reputation for being easy to find stuff. Amazon How to response to product compliance notification? Hi, I just received the product compliance notification in Seller Central. lgbbzrj odxxlpv risov mdfzej sggazr ubzhpo izufb zoixe vwbkxf cuakd yqtq cfoubc xpy wpey hqnm