Citrix netscaler gateway incorrect username or password If this error appears and the username and password are correct, the issue may stem from the Duo RADIUS server settings in the Virtual Server policies. Click Add, enter the RADIUS server details, and click Create. debug module, complete the following procedure: Connect to the NetScaler Gateway command line interface with a Secure Shell (SSH) client such as PuTTY. We use a Netscaler for external access and 2 XenMobile servers, are all up to date with all the versions. That´s impossible to work with. In Win10 there are no issues, it all works as expected, user logs into device, client starts up, has their credentials an Support page for Citrix products, providing resources and solutions to common issues. Nov 1, 2017 · Auto-login failure in the Citrix Secure Access client version 24. Registration is required only once per unique device and can be restricted to certain environments. Nov 17, 2022 · We are testing Citrix Cloud and set up Azure AD authentication and to make starting an published application as smooth as possible, FAS has been set up. 0. The StoreFront certificate is OK. Reset your Citrix AccountWe will send you an email with a link to reset your password. Pre-authentication policies are deprecated so I need to u Oct 17, 2023 · Hi all, Does anyone have official documentation how the remote users username and password are passed to the VDA when launching resources through NetScaler Gateway? All available documentation simply omit that part. It is now timing out and pressing refresh doesn't get you a prompt to enter Username and Password again. I can see via SSH and via a browser. Setup works fine and logs in with the MFA code. e. This document is intended for network and application administrators who manage Citrix network devices . The on-premises solution Sep 7, 2025 · Self-Service Password Reset enables end users to have greater control over their user accounts. 1) via the command-line interface (CLI), follow these straightforward steps: Procedure: Access the NetScaler Agent CLI: Establish an SSH connection to the NetScaler Agent using the dedicated recovery user, nsrecover, and the current nsroot password. Jan 24, 2019 · Self-service password reset (SSPR) is a feature introduced in Citrix ADC firmware 12. Apr 22, 2024 · Do you extract correct username field from OAuth authentication? The NetScaler should look for the user account in the AD during the Kerberos delegation, not the service account. It's like Netscaler is just taking it upon itself to use the characters before the @ as the username which isn't correct. Sep 6, 2025 · Pass-through authentication with smart cards to virtual desktops is supported on user devices running Windows 10, Windows 8, and Windows 7 SP1 Enterprise and Professional Editions. 0 and have setup the netscaler to allow password change. Aug 6, 2025 · Changing the expired LDAP password at the time of user login via NetScaler Gateway (due to password-expiry) may fail and demonstrate itself on the login page as: "Incorrect credentials. Pre-authentication policies are deprecated so I need to u Jun 13, 2025 · Problem: Users are able to launch the Citrix Application through a Web Browser, but not through the Citrix Workspace App. Jun 11, 2020 · Hi Guys, I'm having an issue regarding Citrix gateway. What's the reason/solution to solve this problem? Sep 27, 2025 · Self-service password reset is a web-based password management solution. 09. 1, using Azure MFA and FAS Mar 18, 2009 · Citrix Workspace login incorrect username or password (only 1 user affected) expert replied to expert 's post in a topic in NetScaler Gateway found the issue/solution on the affected ad user for some reason the following security flag was not set anymore and prevented the start of the application: "Windows Authorization Access Group“ -> „Read tokenGroupsAndUniversal“ see https://muelab Issue The error "incorrect username or password" appears when logging into Citrix Gateway. Following are some of the activities that you can perform using a system user account or nsroot administrative user account. Nov 13, 2020 · We have Citrix Cloud and Gateway service in use. Aug 2, 2022 · Hello, I have a request to change the authentication for a VPN where currently the users currently authenticate using classic policies: pre-authentication - domain check, authentication - user, password and passcode to support two domains. Doesn't matter if I'm Let's figure some basic stuff out first. Is it possible for users to change their passwords externally when we set "user must change password at next logon" in Active Directory. Try again" even though i don't input yet any of my username and password. You can use any of the following interfaces for the initial configuration of your appliance: Sep 27, 2025 · This section provides the FAQ on the following NetScaler Application Delivery Management features. We have 2 Zones with each NetScaler VPX appliance. If you are using RSA SecurID, SafeWord, or Gemalto Protiva products, each of these products is configured by using a RADIUS server. Nov 29, 2024 · We recently set this up following the documentation here. Click a feature name in the following table to view the list of FAQs for that feature. This happens only, if the ressources are startet in an existing Citrix session. If I attempt t Dec 1, 2024 · Details Unable to login to Citrix Cloud to access virtualized app. Jul 25, 2016 · Im probably going to open a case for this soon but was wondering if anyone had seen/resolved this issue in the past. The error message "incorrect username, password or token" is displayed. debug module and serves as a valuable troubleshooting tool. log that the SAML Login succeed, however we get the lovely "Cannot complete your Request" Sep 27, 2025 · Support SAML authentication using NetScaler GatewayThe Security Assertion Markup Language (SAML) is an XML-based standard for exchanging authentication and authorization between Identity Providers (IdP) and Service Providers. - Client: Configured Local Intranet zone with Automatic logon with current user name and password. The user gets the message “Incorrect user name or password” When we have to figure out what is going on, we can turn to the auditing – syslog on the Netscaler (Click the picture for a larger version of it) Aug 19, 2023 · We recently pointed the Citrix Workspace App to the Netscaler to be able to get ADM data for internal connections. Configuration: Netscaler MPX 9700’s pointing to StoreFront 3. x, NS 10. Status: 0xc000006d Sub Status: 0xc000006a Event ID 4625. 11. Sep 30, 2025 · The Citrix Secure Access client now supports single sign-on in Always On mode when Windows Hello-based login is enabled on the end user’s device, in both Citrix Secure Private Access and NetScaler Gateway deployments. NetScaler presents a logon form based on the user input. It eliminates the user’s dependency on the administrator’s assistance for changing the password. 0, the Password and the Passcode fields on the log-on window do not function as intended. 28. debug module. Apr 22, 2019 · This presents an inherent technical challenge, however, because now the Citrix Gateway and StoreFront server no longer have the user’s username and password — they have an SAML token. HTTP. Is there some possibility to see logs about these login errors? It would make troubleshooting easier and also see som NetScaler enables you to manage user accounts and password configuration. I also see in the ns. 0 53. Navigation Change Log LDAP Load Balancing Verify LDAP Certificates LDAP Authentication Server LDAP Policy Expression Gateway Authentication Feedback and Sep 7, 2025 · With user name and password authentication, users are prompted to enter their active directory username and password. This prevents false blocks from NetScaler Gateway login page timeouts, which can submit empty authentication attempts. Sep 27, 2025 · To troubleshoot authentication with aaad. I am able to set the NSIP, Subnet, and Gateway. If they attempt to login they receive the message which states "Incorrect Credentials" and are not prompted with the fact that their password expired nor can they change it. This document describes the steps required to change the root password of the NetScaler MPX and VPX appliances managed through NetScaler Console cloud. 50. Configure Max Login Attempts & Failed Login Timeout – This can be done globally on the Netscaler Gateway (Access Gateway) but I prefer to do it on the Netscaler Gateway vServer itself. User selects a value from the domain drop-down list and enters credentials. The appliance supports the following authentication types:. When CWA is timed out May 20, 2020 · This fails with the following message: "Incorrect user name or password". If you have changed your default password and want to reset to default password, you can reset the password by rebooting the NetScaler Console node. Feb 12, 2020 · Hi, Im trying to accomplish login on our Nerscaler(ADC) using SAML to our External identity provider (Safenet) So far I got the SAML login working, it was a quite straightforward setup. Whereas, the reason could be entirely different, for example a disabled account, expired Jul 12, 2024 · This article describes how to enable and customize enhanced security feedback messages on NetScaler. Change authentication AAA settings for Citrix Gateway or AAA-Application Traffic. In addition to reducing capital and operating expenses, this feature enhances the administrator’s control by keeping the entire configuration on the NetScaler appliance. 5 Jul 12, 2024 · Click on the Configuration tab, navigate to Citrix Gateway -> Policies -> Session -> Session Profiles, and select your corresponding session profile for editing. If the username is the same for both domains, entering the wrong domain is more likely. 12 we are not able to login to Citrix using the workspace app in windows anymore, but web is working fine and able to login and launch apps . User-Initiated Password Change Apply the configuration and after log on, users will see the "Change Password" option at the top-right corner of the portal page as shows in the following screen shot: Note: Download the images to view them at full resolution. The version of netscaler is 11. That means we are Apr 2, 2021 · Hello. Sep 27, 2025 · If you configure NetScaler Gateway with the vendor identifier and attribute where the user password is stored on the RADIUS server, NetScaler Gateway requests the value of the attribute in the access request packet that is sent to the RADIUS server. Suggest the customer to contact McAfee support to find the definite root cause of the isuse. - Client: Enabled GPO setting Single Sign-on for Citrix Gateway - Client: Add the Gateway URL to Local Intranet zone. In Citrix Storefront, make sure Password Change is enabled: The password reminder can also be enabled. Perform the authentication process that requires troubleshooting, such as a user logon attempt. Since the latest Netscaler Update (14. User will need to provide the new password twice in order to change the password. log that the SAML Login succeed, however we get the lovely "Cannot complete your Request" Support page for Citrix products, providing resources and solutions to common issues. There is also an alternative self-service password reset feature that caters for internal users, not to be confused by ADC self-service password reset. Sep 7, 2025 · Users authenticate to Citrix Gateway and are automatically logged on when they access their stores. This is the public key Sign in to your Citrix portal to securely access and manage your applications, desktops, data, products, services, and support. 0 build 91. To configure StoreFront: Mar 14, 2014 · Let us have a look at what happens when an user tries to log on using an AGEE and they fail their login. debug is a pipe Nov 11, 2013 · I currently have an issue with users who cannot login to the netscaler gateway due to a password expiration. Nov 15, 2024 · Hello, we have an issue that 1 user is not able to login via Netscaler (Citrix Workspace). Oct 12, 2015 · Initial connection to the NetScaler Virtual Server address results in Username, Password and Password2 boxes (with the AD password required in the second box). Copy the info code from the ‘Info Code’ column within the Secure Private Access diagnostic logs and then search for that code on this page to find the corresponding troubleshooting steps. As far as I know, I configured the NPS server and the Netscaler correctly but when I login with a test user and the second authentication is approved, I get the message "Incorrect username and Password". Read access to the Base DN (for example, DC=citrix, DC=com) with the correct attribute that is used as the LDAP To enable the change password option for Citrix Gateway users by using the NetScaler GUI: From ADC Configuration tab, navigate to Citrix Gateway > Virtual Servers and select the VPN virtual server for which to set the Change Password option. 1 Sep 27, 2025 · Initial configuration is the same for the multifunction NetScaler, NetScaler Gateway, and the dedicated NetScaler Web App Firewall appliances. 1 is a NetScaler option disabled by default which provides more information to the end user about the reason for an authentication failure. Native OTP solution is restricted to nFactor authentication flow. If the user’s password has expired, or is about to expire, then depending on configuration, the user might be given the option to change their password. Thank you. Via the web, it says 'cannot complete your request' and in Receiver/WS it says 'incorrect name or passcode'. To force a change, use the procedure for changing the password of an AAA-TM user, as described in the article at CTX201133 – How to Change Password for LDAP Authentication for NetScaler Gateway and AAA-TM Users. And can't access Storefront resource list. 17 supported auto-login for both classic and advanced authentication using Internet Explorer WebView. Type twice User Name and Password using Citrix Receiver. Apr 2, 2024 · I am currently experiencing the following issue: users have been encountering incorrect username and password prompts for the past three weeks. System user account lockout Lock system user account for management access Unlock a locked system user account for management access Disable management access for system user account Force Sep 23, 2021 · Fix Citrix VDA NTAuth store being empty, impacting Kerberos and FAS virtual smart card SSO. In the User Name text box, type nsroot. HEADER User-Agent CONTAINS CitrixReceiver Go to Policies > Authentication > RADIUS and then click the Servers tab. Apr 16, 2020 · All other remote users are not affected. 5 running access gateway. Mar 21, 2016 · Enhanced Authentication Feedback introduced since v10. Sep 27, 2025 · Initial configuration is the same for the multifunction NetScaler, NetScaler Gateway, and the dedicated NetScaler Web App Firewall appliances. On the internal netscaler login page the user get's a message when his User is trying to login to the Citrix environment from an external network through the Netscaler Gateway, the authentication is failing for some reason, it says login failed, I shared some tips on Dec 4, 2020 · Changing a NetScaler Gateway user’s password can be either forced or user initiated. Jul 12, 2024 · Unable to login to Citrix Access Gateway Vserver using RADIUS DUO AuthenticationDisable McAfee services or uninstall Disable McAfee Antivirus to mitigate the issue. Jul 12, 2024 · After making this change User will authenticate with LDAP first and then Radius, if any case LDAP fails , user will not get second prompt screen for RSA token and loads the page with error : Incorrect Username & Password. Due to Microsoft’s deprecation of Internet Explorer Nov 27, 2024 · Login works perfectly, and I can launch desktops with no issue. Jul 3, 2025 · How to reset Citrix My Account PasswordThis article provides step-by-step guidance on recovering citrix. Can someone advise how to create this successfully? I try to c Aug 18, 2025 · Note: Blank usernames are ignored, and the counter is not incremented. Jul 12, 2024 · When using Windows workspace, after input username, password and passcode, error prompt "incorrect username or password" (two-factor basic authentication). Jul 12, 2024 · Troubleshooting Authentication Issues Through ADC or Citrix Gateway with aaad. Jun 28, 2021 · Using Web login is OK. Internally everything is working as it should Jul 31, 2013 · This means either the username/password is incorrect or the credential belongs to a domain that is not trusted. By carefully reviewing these areas—especially the VPN mode, session policies, and authentication flow—you can systematically identify and resolve most SSO issues. We would like to show you a description here but the site won’t allow us. Sep 27, 2025 · The NetScaler appliance can authenticate users with local user accounts or by using an external authentication server. The self-service password reset provides the end user an ability to securely reset or create Sep 7, 2025 · To configure your Citrix gateway for LDAP username and password authentication see NetScaler documentation - LDAP authentication. 8, Storefront 3. The raw authentication events that AAA daemon processes can be monitored by viewing the output of the aaad. We do not do the pre-machine tunnel connection, only after User Auth to Windows. com. Jan 8, 2024 · Use the following expression to use separate NetScaler Gateway VIPs for Citrix Endpoint Management and Citrix Virtual Apps and Desktops. 0, Citrix Gateway 12. Citrix ADC is the new name for NetScaler. We have to login pages one for internal company use and one for external company use (combined with two-way authentication with SMS2). 1-60. 1. 0 for Windows to access desktops and applications shared by XenDesktop 7. The aaad. 17 and above Auto-login for classic authentication fails in the Citrix Secure Access client when Microsoft Edge WebView is enabled. Whereas, the reason could be entirely different, for example a disabled account, expired Sep 27, 2025 · You can create user accounts locally on NetScaler Gateway to supplement the users on authentication servers. Select Enable pass-through authentication. It says "Incorrect credentials. To configure StoreFront see Pass-through from Citrix Gateway. We can't get it to work on iPads or f Sep 7, 2025 · Go to Administrative Templates > Citrix Components > Citrix Workspace > User Authentication > Local user name and password. As a nsroot administrator, to reset your password, you must log on to your appliance and change the password. 1, using Azure MFA and FAS Issue The error "incorrect username or password" appears when logging into Citrix Gateway. Jul 24, 2025 · NetScaler-13. I need to publish both internal application and Citrix Xenapp published app. Scroll to continue reading. It is available in both the authentication, authorization, and auditing feature of the NetScaler appliance and NetScaler Gateway. Dec 7, 2015 · Hello, We are using NetScaler VPX 11. exe Failure Reason: Unknown user name or bad password. 19_nc_64 residing in Vsphere. Apr 11, 2025 · If you need to update the nsroot password for your NetScaler Agent (versions 13. 1, and NetScaler Gateway 12. Jul 12, 2024 · Verify that the administrator Bind DN password is not expired or incorrect. Jul 12, 2024 · The following two methods can solve this problem, you can choose one according to your requirement: Disable OTP encryption Sep 27, 2025 · User logs in to Citrix Workspace and gets redirected to authentication virtual server. 1 or 14. , companyname. If you wish to use multiple domains for the user accounts, they must all have a two-way trust with the domain that contains the StoreFront server. For example, you might want to create local user accounts for temporary users, such as consultants or visitors, without creating an entry for those users on the authentication server. Sep 27, 2025 · This document walks you through how to get started with onboarding and setting up NetScaler Console for the first time. However, we can't seem to login via the Citrix Receiver app. Pass-through from Citrix Gateway authentication is enabled by default when you first configure remote access to a store. log to monitor authentication success/failure for each user. FAS works around this limitation by using issuing certificates that can be used to logon to the VDA. In the Password text box, type the administrative password you assigned to the nsroot account during initial configuration. Background By default, when a user authenticates NetScaler/NetScaler Gateway and fails, the only message returned is 'Incorrect user name or password'. The process of setting up MFA works perfectly, but once Authenticator App is paired and actual login attempted, it always fails. Jun 4, 2020 · After i type the FQDN of my Citrix gateway, i get "incorrect username or password" on Citrix gateway logon page even though i haven't done anything yet. 1 to 13. If you have modified the NetScaler instance password, you must modify the admin profiles of the instances. The most efficient way for them to access their applications is with domain pass-through authentication. NetScaler Gateway supports SAML authentication. This worked perfectly for one day Starting an applications now gives: The user name or password is incorrect or a message The request is not supported. Sep 27, 2025 · You can configure NetScaler Gateway to authenticate user access with one or more RADIUS servers. Jun 25, 2025 · Howdy All,Thought I would post here We do an ALwaysOn connection currently, post User logon. Jul 2, 2014 · So how do you enable defenses on the Citrix Netscaler? Specifically around the Netscaler Gateway (Access Gateway)? Advertisement. Where is this incorrect username stored with the typo? Is it on his machine or somewhere on the netscaler/Storefront? What the user did was enter in [email protected] instead of just username. g. 1-Users failed to log on Citrix Gateway using Google reCAPTCHA plus Native OTP with "Invalid username or password"When we use Citrix Gateway using Google reCAPTCHA plus Native OTP on the same login page, we may encounter login failure with the following configuration. As example: Our IT-Admins start a published Desktop, open Jan 25, 2023 · Hi, I was trying to setup a Citrix Gateway. (cloud)com) Apr 4, 2019 · We need to get this working as it's the first step in moving to the Netscaler/Storefront configuration and then we can complete our migration to XenApp 7. Oct 20, 2009 · Hi Christopher, Although I have worked on many NS platforms ( 5500,7500 MPX & 12000 pltnm, but while configuring the NetScaler Virtual Appliance, its not accepting the default username/passwod ( i. Since blank usernames aren't valid credentials, this doesn't impact the effectiveness of password spray detection. Jul 12, 2024 · This article introduces how to locate gateway login and logout records in ns. 1. I need to setup GSLB for Hi-availability for the said gateway. What seems to be the problem and can you guys help me for the solution? You can see the screenshot below. The SAML token cannot be passed directly back to the VDA for logon (Windows operating systems generally only accept username/password, Kerberos, or certificates as authentication methods). Dec 12, 2018 · Hi there, I am having trouble with a Netscaler 12. Jul 2, 2025 · Post-Configuration Recommendation: While enabling or disabling the default CSP policy, you are recommended to run the following command in the CLI flush cache contentgroup loginstaticobjects After performing the steps above, attempt to access your NetScaler Gateway authentication portal to validate if the issue is resolved. we changed nothing in our Citrix farm or even in ADC p Nov 7, 2020 · This article applies to Citrix Gateway 13. Jan 8, 2024 · Troubleshoot The following are some of the NetScaler instance issues and their troubleshooting steps: Invalid user name or password Workaround: Ensure the user name and password provided in the Admin profile are correct. In FAS I see it event id 105, it issued identity assertion but on the VDA it prompts for user-id / password when connecting from a personal device via external gateway ( adc ). Jul 25, 2019 · Good day, My netscaler is presenting this message when a user enters the password incorrectly, the "incorrect password" message does not appear, but does block the user in an active directory. Please make sure to check your spam folder and/or whitelist customerservice@citrix. Login Schema: add authentication loginSchema <login_schema> -authenticationSchema "/nsconfig/loginschema By default when a user authenticates to as an example NetScaler Gateway and fails, the Incorrect user name or password message returned is the only reason NetScaler will give. However, once in, when launching apps on the internal desktop via workspace app, we are getting an incorrect username and passw Nov 8, 2016 · If I look in the Windows Security logs on the Citrix server I see an Audit Failure for this process which is trying to logon as the user in question C:\Program Files (x86)\Citrix\system32\Citrix\Ima\ImaSrv. Fix "incorrect username or password" message & Event ID 8 or 9. Why? Sep 27, 2025 · Occasionally, you must change the root password of the NetScaler appliance for security reasons or compliance of password rotation policy. Nov 30, 2022 · When using Citrix Receiver 4. Everything appears to work correctlylogins to the Netscaler, duo prompt, and getting into an internal desktop. If I turn around and launch the same session from our Netscaler Gateway where Duo iframes are still in place, all works. debug module Authentication in NetScaler Gateway is handled by the Authentication, authorization, and auditing (AAA) daemon. That’s it. We've recently stood up instances of the Citrix Virtual Netscaler, NSVPX-ESX-12. com My Account login credentials, resetting passwords, and addressing common login-related issues This article does not apply to Workspace login or end-user company specific cloud platform login (e. nsoot), could you pls suggest ? 6 days ago · NetScaler appliance is configured with Unified Gateway and the authentication, authorization, and auditing profile is assigned to the Gateway virtual server. Receiver is configured to point to our XA environment. debug ModuleThis article describes how to troubleshoot authentication issues through ADC or Citrix Gateway with aaad. What Citrix version are you running? Are you connecting over VPN or utilizing a NetScaler/ADC Gateway? Has remote access ever worked? Feb 8, 2016 · We finally got our new XenApp server setup with the help of a consultant. Feb 8, 2025 · With SAML, Citrix Gateway and StoreFront do not have access to the user’s password and thus cannot perform single sign-on to the VDA. The published app or desktop is disconnecting, getting greyed out and after a second it is reconnected. ), our users receive conenction timeouts in 10-15 seconds. Jun 14, 2019 · In fact it will remove 2nd password but if user log with correct username and wrong password, after DUO proceed, user will receive Cannot Complete your request message Feb 9, 2023 · - Gateway: Citrix Gateway has a LDAP authentication policy - StoreFront: The Store has "Pass-through from Citrix Gateway" enabled. 0 using Citrix StoreFront 2. Jan 8, 2023 · RDSH GPO is not configured to prompt for password. 15 on Win16 (which is in progress). Mar 28, 2022 · The problem is the user logged in with [email protected]. Sep 6, 2025 · Use this topic to troubleshoot some of the app configuration, authentication and SSO, or app access-related issues. To use the OTP solution, a user must register with a NetScaler virtual server. However; I am unable to login with the default nsroot or nsrecover. local" from the session policy but I don't know where it is getting "jdoe" because the user's SamAccountName is actually "jdoe_domainloc". The serial number bar code is available at the back of the appliance. Following i tried: Re-Install same client 23. By default when a user authenticates to as an example NetScaler Gateway and fails, the Incorrect user name or password message returned is the only reason NetScaler will give. You have to run a CWA reset before you can login again. We can log in to the Web Interface to access programs and the desktop. Verify that the Bind DN credentials are Domain admin credentials or at a minimum, the Bind DN account must have: Read access to the user objects in the LDAP directory in order to search for user accounts. For more information on Oct 30, 2019 · In the healthcare industry, doctors and clinicians typically have a single set of logon credentials. Citrix Gateway is the new name for NetScaler Gateway. This feature grants users the ability to reset their own Active Directory passwords securely, from remote locations. 13nc authenticating with Azure MFA (NPS Extension). Oct 17, 2023 · Hi all, Does anyone have official documentation how the remote users username and password are passed to the VDA when launching resources through NetScaler Gateway? All available documentation simply omit that part. We are using Citrix Netscaler with NPS extension with Azure MFA (not mfa server internally). NetScaler presents a logon form with a domain drop-down list, username, and password field. Doesn't matter if I'm Jul 2, 2025 · Post-Configuration Recommendation: While enabling or disabling the default CSP policy, you are recommended to run the following command in the CLI flush cache contentgroup loginstaticobjects After performing the steps above, attempt to access your NetScaler Gateway authentication portal to validate if the issue is resolved. Access Citrix Customer Support for assistance, resources, and solutions to your technical issues. Following scenario: User uses private device remotly on non-domain joined client. Sep 27, 2025 · As an admin, the recommendation is to change your password. I have heard from a buddy that a Certificate Authority (CA) change has been made. If you forget your password, you must first reset to the default one and then change it to a new password. com and donotreplynotifications@citrix. 15 VM’s (Windows 2012), pointing to XenApp 6. New users may also be used to leaving out the domain when they log on through the Citrix Gateway. Apr 20, 2022 · In most cases of false logons, this cookie won’t be there, and that’s for good reason: why should we tell a hacker what’s wrong? We have to turn it on, to get more information about logon problems. 74 from 11. This enables users who have already authenticated to a domain-joined device to immediately access their applications/virtual desktops without entering their user name and password. Aug 14, 2024 · Hi All, Following issue occurs: After successful Login and seeing the sessions, attempting to load the session and a short notification comes up that session is loaded but it actually doesn't appear on the screen. May 30, 2023 · Hello everyone, I have a very weird issue, after upgrading our NetScaler from 12. Anyone knows what might be causing this? And how to resolve it? Sep 27, 2025 · The NetScaler ® logon page appears. The reason could be Sep 7, 2025 · This setting is optional, but it may help prevent the user from accidentally entering the wrong domain to authenticate through the Citrix Gateway. Previously, versions prior to 24. There are no problems logging into the gateway itself, the failures occur when things move to SF. Jul 12, 2024 · This article describes how to enable and customize enhanced security feedback messages on NetScaler. However, once I get into the desktop and attempt to launch an application via Workspace App, I get an incorrect username and password, then have to sign in manually. Jul 12, 2024 · There are two password change options for NetScaler Gateway users: 1. Force Password Change This is same as Password Change for AAA-TM May 27, 2025 · Problem Cause SSO failures over VPN mode on NetScaler can often be traced to limitations in HTTPS inspection, misconfigured session or traffic policies, or incomplete authentication setups. The following are some FAQs to help you use this topic better. Make sure to delete the Duo RADIUS servers first as the Gateway has been known to use the cached hostname rather than reading the IP address. They configured the StoreFront and NetScaler Gateway. 2. REQ. Jul 12, 2024 · For example, user is trying to login with an expired password through Netscaler Gateway and then Netscaler will redirect the user to the change password page. Our users logs in to Secure Hub as: [email protected], enroll, automatic go back to Secure Hub, which result in: "Incorrect user name or password". Feb 3, 2023 · If I go directly to my StoreFront server, I can login fine, however, when I try to login through the Gateway, it tells me bad username and password even when I know that they are correct. If that password does not work, try typing the serial number of the appliance. Jun 20, 2023 · In Citrix Netscaler go to Citrix Gateway > Virtual Servers > Select the VIP > Primary Authentication > Select the LDAP Policy: Edit Server Select SSL under Security Type and Port 636 Further down, select Allow Password Change. The user insert username/password when launch Citrix Workspace, confirm MFA (MS Authenticator) and then the message "incorrect username or password" appears. When you configure SAML authentication, you create the following settings: IdP Certificate Name. Sep 27, 2025 · If you configure authentication on NetScaler Gateway to use a one-time password with RADIUS, as provided by an RSA SecurID token, for example, NetScaler Gateway attempts to reauthenticate users by using the cached password. When user login is unsuccessful she/he gets error "Invalid username, password or token". Once Self-Service Password Reset is configured, if end users have problems logging on to their systems, they can unlock their accounts or reset their passwords to something new by correctly answering several security questions. Is there some possibility to see logs about these login errors? It would make troubleshooting easier and also see som Nov 13, 2020 · We have Citrix Cloud and Gateway service in use. 1 Build 56. Intermittently, users are receiving the above error message, “The user name or password is incorrect. Intermittent errors authenticating to Citrix VDA or StoreFront through NetScaler 12. Turn on Enable Enhanced Authentication Feedback. This process is useful for troubleshooting authentication issues such as: General authentication errors Username/password failures Authentication policy configuration errors Group Sep 27, 2025 · The procedure to reset the password for NetScaler Console might differ on hypervisors where it is hosted. . Depending on the configuration and security settings, select Allow pass-through authentication for all ICA® option for pass-through authentication to work. Sep 27, 2025 · Troubleshoot authentication issues in NetScaler and NetScaler Gateway with aaad. 99 - note currently update of the Since the latest Netscaler Update (14. Sep 7, 2025 · Go to Administrative Templates > Citrix Components > Citrix Workspace > User Authentication > Local user name and password. It is getting the "domain: domain. Our setup is as follows XA 7. Active Directory authentication with OTP. tdziq hktsgsa gkq anzvrc dbqkk sits jdwye gda haclr chnlh wsxw fsco lfvgie njzaao kpl
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