Fanatec support ticket During the years I have glanced some horror stories here and there on various forums, but considered them unlucky. We’d like to use this post toprovide you with transparency on these matters,give you a space to pool your questions and concerns, andgive Apr 16, 2022 · hi all, when submitting a support request via the fanatec online form is it normal to not receive any feedback (e. Fanatec Support Technical Support Technical Support Compatibility Is the Forza CSR Elite combo compatible with Windows 11 Fanatec compatibility to Logitech and Thrustmaster hardware May 12, 2025 · Discuss and resolve order and RMA inquiries in the Fanatec Community forum. Detach the QR Base side of the wheel base and then re-assemble it. FanatecRegistering a product manually and submitting a ticket You can register your Fanatec hardware by logging into your account and navigating to the bottom of the "My Products" page and clicking on "Add Product". Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause these “photosensitive epileptic seizures” while watching video games. Once you have selected your product, you will be asked to provide additional information: Serial 9. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: - Did the issue occur out of the box? Oct 6, 2020 · Hi, I put in a support ticket yesterday, it said on screen that it had been confirmed, however no number was given, I also then received a confirmation email with no subject line and no content inside like the below. It is important to follow the chapter sequence of this manual for In case the issue persists, we advise opening a support ticket. Sep 27, 2022 · I raised a support ticket with Fanatec late last Tuesday night and first thing Wednesday morning I had a reply. FanatecSpare Parts/Replacement Parts Fanatec offers spare parts (replacement parts) both within and outside of a warranty to allow customers to repair defects in a quick and cost-effective manner. Kann ich ihn in eine PS4-Version ändern, sobald diese verfügbar ist? Die Auswirkungen des Brexit auf das Vereinigte Königreich 7. Buying/Selling Is Allowed! B - PLAN YOUR SETUP To get started with using the CS DD+, decide on whether you will hard-mount the wheel base or use the CS DD Table Clamp (sold separately), connect your steering wheel via the Quick Release system, then connect the CS DD+ to your Windows PC or Xbox console (steering wheel dependent) using the included USB cable. com within 30 days from receipt. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: Mar 18, 2025 · Hi, I submitted 2 support tickets for my McLaren GT3 V2 wheel. It’s been 6 days since I’ve tried to submit a support ticket. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: 3. Jul 22, 2025 · To search for up-to-date status for Corsair, Elgato, and Fanatec web orders and returns, warranty replacements for all brands, please enter your email address and the order number in the form below, then click Search. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: - Did the issue occur out of the box? - Does the issue happen after a change in your setup, such as upgrading or replacing existing software or Hi all, I am here out of frustration due to the lack of support from Fanatec. Upon doing so, you will be prompted to find the product you wish to register. I filled out everything, but every time i click on "Submit Support Request" i get the message " Please enter a message and a subject ". In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: 9. Customize or replace components without support tickets – ideal for long-lasting sim racing gear. Reply to that email with any requests or information. In case it is still not possible to perform the firmware updates, we advise opening a support ticket. ) Driver to support FANATEC input devices, in particular ForceFeedback of various wheel-bases - gotzl/hid-fanatecff 4. I was asked to uninstall the drivers, do a clean install and reflash the firmware on my Fanatec gear. i keep being directed to the sales faq page after entering platform and operating system 2. Sep 18, 2021 · DD2 wheel base screen dead after only second day! Tried multiple times to lodge support ticket with no success. After my first positive experience with Fanatec support team (you can read about it here ) and another quick positive… Fanatec Support Kundenbetreuung Kundenbetreuung Hilfe zu Bestellungen Ich habe den Xbox One (oder PC) Key bestellt, nur um sicherzugehen, dass ich einen Key habe. The shifter offers adjustable shift feeling and In case the behaviour persists, we advise opening a support ticket. It will not go past wanting to flash the firmware. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: - Did the issue occur out of the box? Broken rj12 pedal jack- just open a support ticket? : r/Fanatec r/Fanatec Current search is within r/Fanatec Remove r/Fanatec filter and expand search to all of Reddit Fanatec is the leading brand for dedicated sim racing hardware, including force feedback steering wheels, pedals, and complete cockpits for PlayStation, Xbox, and PC-based racing simulators. they arrived in two days, after 5 minutes of gaming, the base (csl dd 8nm) disconnected and became really really hot. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: - Does the issue happen after a change in your setup, such as upgrading or replacing existing software or hardware? - A short video illustrating the 7. Other than on the website I've received no message or email confirmation that it was received. Fanatec will be integrated into the global support and logistics operation by Corsair, to give you better service and more transparency. It is important to follow the chapter sequence of this manual 7. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: FanatecSpare Parts/Replacement Parts Fanatec offers spare parts (replacement parts) both within and outside of a warranty to allow customers to repair defects in a quick and cost-effective manner. The Wheelbase and base were dead upon arrival. We can assume that your ClubSport Shifter SQ (V1. Um den Prozess zu beschleunigen, wäre es hilfreich, wenn Du uns auch die folgenden zusätzlichen Informationen zur Verfügung stellen könntest: - Ist das Problem unmittelbar nach dem Auspacken aufgetreten? B - PLAN YOUR SETUP To get started with using the CS DD, decide on whether you will hard-mount the wheel base or use the CS DD Table Clamp (sold separately), connect your steering wheel via the Quick Release system, then connect the CS DD to your Windows PC or Xbox console (steering wheel dependent) using the included USB cable. Is that normal ? Have I been waiting for a reply to a message I’ve never actually sent or does Fanatec just take ages to respond. Jan 6, 2023 · Same problem don't know if a support ticket has been opened and you're advised on site not to open more than 1 ticket. This can be accomplished by opening a support ticket directly via the product in question in your Fanatec account Then your ticket is in a queue and you'll be contacted by a support agent as soon as possible. These seizures may have a variety of symptoms . Sollte das Problem weiterhin bestehen, so empfehlen wir direkt ein Support-Ticket zu eröffnen. I keep getting an error "Please enter a message and a subject". Part of this evolution is to return to a live chat system that provides a better personal customer experience. Jul 1, 2024 · Hello, I've filled out a Support ticket for my wheel base but I cannot submit the ticket because of this notification: How is support - really? Hi, I am considering getting a considerable bunch of gear from Fanatec. 7. Once you have selected your product, you will be asked to provide additional information: Serial 301 Moved Permanently301 Moved Permanently cloudflare Return Policy Guarantee of satisfaction Our guarantee of satisfaction is unconditional. It seemed like an automated response, but oh well, at least they were responding. Mar 17, 2024 · HelloI have tried multiple times now but I cannot submit a support ticket. If you send a support request to Fanatec, you should receive an automated answer within a day. Seen horror stories on here before but assumed they'd be a little better after the Corsair takeover. Please send again. Once the firmware updates have been completed, return to the Fanatec Control Panel, and preform the 'LED' Test. - A short video illustrating the issue. However, now I have actually tried to communicate with them personally in the form of a simple shipping query. Press the steering wheel softly to the left and right side. Once you have selected your product, you will be asked to provide additional information: Serial FanatecRegistering a product manually and submitting a ticket You can register your Fanatec hardware by logging into your account and navigating to the bottom of the "My Products" page and clicking on "Add Product". Return policy If you revoke this contract, we shall reimburse you all payments we have received from you, including the delivery costs included in your order (with the Apr 25, 2024 · Is it common problem with creating a support ticket for a product, or is it just me? I'm getting 403 response when submitting my ticket about coil whining in my DD+. Dec 1, 2023 · I have created a support ticket. Return policy If you revoke this contract, we shall reimburse you all payments we have received from you, including the delivery costs included in your order (with the In such a case, the load cell must be replaced. Can anybody help me understand why the Fanatec website is not able to accept the serial number of my wheel base when they literally provide the serial number above the required field when submitting a support ticket? In case the issue persists, we advise opening a support ticket. You can also open the widget by clicking HEREIf the widget is not 8. Check if the steering wheel can be removed now and reinstalled. 10. After selecting product, platform and operating system I get to the screen where you enter the subject and message of the support ticket, and can attach media files to assist. - Did the issue occur out of the box? - A short video illustrating the behaviour. Their support staff is pretty overworked at this point. Oct 10, 2020 · I have attempted several times today (3x earlier, 2x just now) to create a support ticket through my products page. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: - Did the issue occur out of the box? - Does a specific sequence of events need to happen for the issue to appear? Fanatec is the leading brand for dedicated sim racing hardware, including force feedback steering wheels, pedals, and complete cockpits for PlayStation, Xbox, and PC-based racing simulators. Which is dumb, bc i already have a subject and the message is i guess the "detailed description". Visit fanatec. July 2022: About 20 days after my first email, fanatec finally understood that it was an RMA case. If I don't touch the handbrake its at 0%. 9. If you didn't see that page or the automated response email, firstly check your spam folder. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: - A picture showing the connection pins on the back side of the steering wheel, as well as the QR Base side (hub) USB-C connector. Please reach out to our tech support team. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: - Did the issue occur out of the box? 8. Um den Prozess zu beschleunigen, wäre es hilfreich, wenn Du uns auch die folgenden zusätzlichen Informationen zur Verfügung stellen könntest: Aug 17, 2024 · While our technical support ticket backlog isn't where we want it to be, we're making progress thanks to the dedication of our tech support team with assistance from our external support partner. In order to speed up the process, it would be helpful if you could also provide us with the following additional information. To be fair, the support from here on was Return Policy Guarantee of satisfaction Our guarantee of satisfaction is unconditional. Due to the backlog of support tickets, the responses have been slow. Please note that we’re committed to improving our customer service. Jan 6, 2022 · I've been trying to submit a support ticket for the past little while and every time I hit submit I get an error stating I forgot to add a subject (I have not) and Fanatec ist die führende Marke für spezielle Sim Racing-Hardware, einschließlich Force-Feedback-Lenkrädern, Pedalen und kompletten Cockpits für PlayStation-, Xbox- und PC-basierte Rennsimulatoren. In order to speed up the support process, it would be helpful if you could also provide us with the following In case the base is not able to go in to bootloader mode and firmware update is not possible, we advise opening a support ticket. i have done all of this and it will not submit. then connect the CSL Pedals Load Cell Kit to your wheel base via the included RJ12 cable or to a PC via USB. Most spare parts are available through the confirmation of a defect through our team. In case the pedal is still not recognised, please reach out to our Technical Support by opening a support ticket via the My Products section of your Fanatec account. Dec 12, 2022 · Hi I have an issue with my ClubSport Handbrake V1. Submit a support ticket for assistance. Why??? In case you find a pin that is broken or missing, please directly open a support ticket. Once you have selected your product, you will be asked to provide additional information: Serial Fanatec is the leading brand for dedicated sim racing hardware, including force feedback steering wheels, pedals, and complete cockpits for PlayStation, Xbox, and PC-based racing simulators. The page refreshes and that’s it. Here is a short step-by-step instruction on how to contact the tech support: 1. Registering a product manually and submitting a ticket You can register your Fanatec hardware by logging into your account and navigating to the bottom of the "My Products" page and clicking on "Add Product". Sep 11, 2025 · Fanatec offers an easy and flexible way to stay in the race by selling spare parts online. Jan 3, 2023 · Can a Fanatec employee please confirm if the support ticket I submitted is on your system. Discuss Fanatec Steering Wheels (including Hubs and Rims). 8. When I pull the handbrake and release it, it stays on at 100%. How & where do customers start a support ticket? Thank, "Nash" In case the issue persists, we advise opening a support ticket. It has been 9 days and I have only received the auto-reply advising of a general wait of 3-5 days. Fanatec is the leading brand for dedicated sim racing hardware, including force feedback steering wheels, pedals, and complete cockpits for PlayStation, Xbox, and PC-based racing simulators. Select the affected product 5. BBB helps resolve disputes with the services or products a business provides. Sep 27, 2020 · For me, the support team was super fast and after 12 hours with the Problem, they have tried everything. 2. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: Return Policy Guarantee of satisfaction Our guarantee of satisfaction is unconditional. Go to "My Products" 4. com 2. Nov 12, 2024 · Dear Lars, we appreciate your support. In case the issue is still persists, we advise opening a support ticket. CHAT CHAT Click to connect with our customer service and support team. This can be accomplished by opening a support ticket directly via the product in question in your Fanatec account I also think it would be a good idea if Fanatec staff responded to support tickets, rather than down vote honest experiences that customers have had. Should the pins be fine, please proceed with the following troubleshooting steps. Sent an email yesterday the generic reply back was "Due to a significant increase of Jan 9, 2012 · From a member: One of our fellow members has found that apparently some internet providers (AT&T, Yahoo) block emails from the fanatec and 911wheel domains. Don't keep bugging them constantly, though, as it will slow down the process. Fanatec news and announcements, general discussion topics, product reviews May 8, 2024 · I lodged a support ticket on the same day as receiving my order due to a fault with the pedals. If you don't receive such a confirmation then possibly the email was blocked. fanatec. Does Fanatec update RMA/Support ticket with info on what they repaired? Had sent my Podium Wheel F1 and Clubsport hub back to Fanatec a week or so ago to be repaired via RMA, got a FedEx email stating that they are on their way back to me. Oct 23, 2024 · I submitted a support ticket two Fridays ago and haven't received an email receipt of the ticket or any response at all. 1 PLAN YOUR SETUP To get started with using the CSL Pedals Load Cell Kit, decide on your preferred pedal module position, and pedal plate position. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: Best way to reach Fanatec US Customer Service? : r/Fanatec r/Fanatec Current search is within r/Fanatec Remove r/Fanatec filter and expand search to all of Reddit Oct 21, 2020 · I submitted a support ticket over 48hrs ago about my new F1 esports that stopped working. It is important to follow the chapter sequence of this manual In order to cross out an issue on the hardware side, we recommend performing the following: 1. Jun 15, 2024 · i have filled out everthing on the page and it keeps telling me to enter a subject line and msg. This is a new out of the box item together with other Fanatec gear. Oct 20, 2023 · Hi, I raised a support ticket about my shifter and have no idea if it went through or not. Now I’m waiting for the repair and to enjoy my wheel after it. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: - Did the issue occur out of the box? - A short video illustrating the issue. Aug 31, 2021 · I just got my support ticket via email (thank you) Does this just mean I send in my wheel to the address and put a piece of paper in reference to the support… In case the issue persists, we advise opening a support ticket. In such cases, we advise immediately opening a support ticket. In case the issue persists, we advise opening a support ticket. Start a trouble ticket through the support system on their website. Technical Support & Customer Service: Staffed from 8:00 AM - 2:00 PM Pacific Time (Mon-Fri. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: Aug 9, 2024 · Hi all Just wondering if anyone know how long fanatec can take to get back to you if you have sent in a support ticket cheers Fanatec support response time discussion In case the issue persists, we advise opening a support ticket. ABOUT US Fanatec is the leading brand for dedicated sim racing hardware, including force feedback steering wheels, pedals, and complete cockpits for PlayStation, Xbox, and PC-based racing simulators. 5) shifter is lacking some mechanical resistance and therefore is described to feel a little loose. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: 39 votes, 21 comments. Once you have performed the steps listed above, open the Fanatec Control Panel, and verify the proper functionality of your device (s). If you are not 100% satisfied with your order, you can return your purchase (s) made at www. There literally isnt any space i can write in anymore. Oct 16, 2021 · I have tried sending in all the relevant information into either a customer service request or a support ticket request, however the fanatec form submissions are so broken that when submitting, it wipes everything you entered and claims 'subject and message is required' despite entering those details very frustrating. I submitted a support ticket, and they responded after 6 business days. 4. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: In case the issue persists, we advise opening a support ticket. Return policy If you revoke this contract, we shall reimburse you all payments we have received from you, including the delivery costs included in your order (with the Apr 21, 2021 · I'm new. Jan 8, 2024 · I Just sent 2 Support tickets away for my GT DD Pro Wheel base which stopped working after only 4 days and 8 hours of Usage. Eventually, you'll get an email acknowledging it. (two attachments required : please submit an image of the part number located on the item, and an image of proof of purchase) Fanatec is the leading brand for dedicated sim racing hardware, including force feedback steering wheels, pedals, and complete cockpits for PlayStation, Xbox, and PC-based racing simulators. Nov 21, 2021 · unable to submit a support ticket for my csl dd. We also suggest double-checking in game. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: Explore Fanatec's range of high-performance sim racing hardware, including steering wheels, pedals, and cockpits for PlayStation, Xbox, and PC simulators. Was just wondering if anyone else knew roughly how long they took to get back to customers. Mar 22, 2024 · Hello, I am trying to open a ticket but each time I submit, I get the message "Please enter a message and a subject". Apologies if there are two identical tickets. The subreddit for Fanatec Hardware/Software/etc. 5. General The PODIUM BMW M4 GT3 Steering Wheel What is a soft bundle? What is a hard bundle? What does XBOX-Ready mean? What does PS-Ready mean? What are Wheel Bases? Podium Kill Switch Information Playstation and Xbox compatible sim setup Games compatibility Difference between Clubsport Pedals V3 and CSL Elite Pedals V2 03 Hubs and Modules 01 Fanatec Ecosystem Compatibility v2 Can I buy a qr1 Oct 20, 2023 · Hi, I raised a support ticket about my shifter and have no idea if it went through or not. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: - Did the issue occur out of the box? - How often does the issue happen? - Does a specific sequence of events need to happen for the issue to appear? In case the issue persists, we advise opening a support ticket. In case the Motor Firmware version remains '0' after re-flashing, we advise opening a support ticket. Customer service responded to my issue but never sent a shipping ticket for my RMA so I started a return process Jul 15, 2021 · We’ve been working hard behind the scenes to improve and expand our customer service and technical support departments. B - PLAN YOUR SETUP To get started with using the CS DD+, decide on whether you will hard-mount the wheel base or use the CS DD Table Clamp (sold separately), connect your steering wheel via the Quick Release system, then connect the CS DD+ to your Windows PC or Xbox console (steering wheel dependent) using the included USB cable. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: - Did the issue occur out of the box? - Test the wheel base with other steering wheels, if available. Sent an email yesterday the generic reply back was "Due to a significant increase of I have a problem with my new CSL DD and wanted to contact support. Seems basic stuff and not a great first step into contacting / getting support for your Fanatec product. ) 00:00 Intro00:04 How to create a Fanatec account01:52 How to open a support ticket04:35 How to register products Oct 30, 2022 · Hi Just wanting to confirm if my support ticket claim was received? There is no successful notification received after lodging a ticket. Log in to your account 3. Once the QR is re-attached, please make sure to securely tighten the clamp. Where can you now see whether I really created it? I am unsure whether the ticket was sent correctly. Thank you for your patience. I received no confirmation (I was told there should be a green box and messaging after clicking submit), As a result I submitted a second ticket in case the first failed, only to find again there was no confirmation message or email. Please delete one of them FanatecRegistering a product manually and submitting a ticket You can register your Fanatec hardware by logging into your account and navigating to the bottom of the "My Products" page and clicking on "Add Product". In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: - Does the issue happen after a change in your setup, such as upgrading or replacing existing software or hardware? - A short video illustrating the 39K subscribers in the Fanatec community. Nov 5, 2024 · I ordered from fanatec two weeks ago, a complete bundle and some more. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information: Dec 27, 2024 · I understand that it's holiday season at Fanatec, but we were told that existing support tickets would still be worked on. A small percentage of people may experience a seizure when exposed to certain visual images, including flashing lights or patterns that may appear in video games. After less than a week of owning the CSL DD setup, my wheel base overheated and stopped working. This allows compatibility with older games that support only a single axis for braking and accelerating and is only accessible when connected to a Fanatec wheel base. Aug 3, 2024 · Created a support ticket on a new DD+ wheelbase that wont turn on. It is important to follow the chapter sequence of this manual for an effective assembly and setup procedure. When i connect and turn on after maximum two minutes it disconnect atumotacally. The new live chat feature—which works seamlessly with an upgraded c (Zwei Anhänge erforderlich: Bitte reichen Sie ein Bild der Teilenummer, die sich auf dem Artikel befindet, und ein Bild des Kaufnachweises ein. No prompt saying message sent, no email confirmation or support ticket number. In case the issue is still persisting, or you are not able to perform the steps mentioned, we advise opening a support ticket. g something like "thanks for submitting a request. In order to speed up the support process, it would be helpful if you could also provide us with the following additional information:- Oct 27, 2023 · Dear Community,We’re opening this channel for those of you who have waited for an update from our Customer Care Team concerning your orders or related issues. Does Fanatec normally let you know what the issue was and how it was corrected? May 19, 2025 · View complaints of Fanatec USA filed with BBB. This can be accomplished by opening a support ticket directly via the product in question in your Fanatec account After much googling I found the following number for their US customer support: 866-292-6226 automated response says it’s Fanatec but no one ever answers for any department I select. It's so obvious, it's embarrassing. When this is done, try and power on the wheel base once again. SERVICE APRÈS-VENTE Order Status Can I add an item to my order after it has been placed? Can I change the payment method used in my order? Does Fanatec offer discounts for military personnel Do all customers outside of the EU Tax Countries quality for a VAT refund? To reach out to our Support team, please create a ticket using our chat widget, located on the bottom-right side of the Help Center. Days or weeks go past before I find out it was never received. fdj pbwyd qbokv xqgw mmc yjbhz yueg nnaik iffrmdy jlpy ejda oazdhsz hpcnva ehsgu rdys