Microsoft mfa not sending texts. Here’s how: Sign in to Microsoft.

Microsoft mfa not sending texts The app is not displaying the codes or requests, despite using the correct credentials to add the account. I have reset network settings and privacy/location settings. I don't see any login attempts during that time. Jun 11, 2025 · Azure is not reporting failed login. Apr 1, 2022 · When a user presses the "send a new code"-Link on the PhoneFactor-page in Azure AD B2C, the user immediately gets the message "You hit the limit on the number of text messages. In MFA service settings the option for text message to phone is ticked already, I disabled security defaults in Azure portal as read when enabled it will force the app to be used. Note: This content can help you with your work or school account. I need to change the number. Oct 27, 2022 · NPS with Azure MFA sends a Reply-Message with the text "Enter Microsoft validation code" with the Access-Challenge packet for authentication. How can I check which users are still using two-way SMS? To list these users, start MFA Server, select the Users section, click Filter User List, and filter for Text Message Two-Way. We have removed the app on her phone signed out and logged back in. Oct 30, 2019 · The question is, do my organization and not me ,is charged for sending the phone calls and text messages that are used for multi-factor authentication? May 2, 2024 · You are up for a lot of unproductive hours when Microsoft fails to send a security code. If you continue to experience issues with the Authenticator app, you may want to consider using a different authentication method. Given the situation, I will remove the tag "mem-intune-admin-center" of Intune and add Azure AD tag for you. Your provider couldn't send the SMS message. When I open the authenticator there is no PL zero where I… Jun 8, 2023 · Good morning, We are currently in the process of adding Azure NPS MFA extension to our RADIUS servers and running into an issue with receiving 2FA prompts on end user devices. The default method of multi-factor authentication is to use the Microsoft Authenticator app. Well, that doesn't do Jun 16, 2025 · To fully reconnect your account, you’ll need to remove and re-add the Microsoft Authenticator from your Microsoft 365 security settings, this step re-establishes the trust link and goes beyond just re-adding it in the app. I am looking at a user that got 2 texts. Oct 28, 2024 · Discusses an issue in which an Office 365 admin who has Microsoft Entra multifactor authentication enabled doesn't receive a text or voice call that contains the verification code. Nov 12, 2020 · Microsoft is urging users to abandon telephone-based multi-factor authentication (MFA) solutions like one-time codes sent via SMS and voice calls and instead replace them with newer MFA Dec 10, 2022 · I need help troubleshooting why authentication requests are not being sent to my MS Authenticator app (on my android phone). I have checked for updates, deleted and re-downloaded the app, turned off battery optimisation, checked my internet connection - nothing has worked. Currently, Microsoft plans to discontinue SMS and phone-based MFA in October 2024, at which point all Microsoft 365 members will be required to switch their MFA methods. We have been using SMS based MFA for some time now. When I try to log into… Mar 27, 2023 · There are different MFA limits such as # of SMS per Tenant in 15 minutes, # of SMS per IP address in 15 minutes, etc. Just going round in circles being given a 2 digit code in outlook, go to the authenticator app and it gives me another 2 digit code and tells me to go to authenticator app and put it in. Aug 21, 2025 · Problem Description: I am unable to sign in to my Azure account associated with my personal Microsoft account because Multi-Factor Authentication (MFA) is blocking me. Jan 4, 2025 · Understanding the Issue of Microsoft Not Sending Verification Code SMS Text In the digital age, security and accessibility remain paramount concerns for both users and service providers. Hello thought I’d give it a try here and see if if anybody else is having issue with receiving verification codes on their microsoft account? a day ago they were sending just fine until later and then later on in the day I just stopped receiving them on my number do I have to wait a while because I did it a bunch of times? In this case, it involves using a password and an SMS text message code sent to the user’s registered mobile number. So make sure you check your SPAM messages in your text app if you are not getting a 2FA text that you are expecting. When I…. Entra ID will expand the use of WhatsApp as an OTP delivery channel to other countries starting in October-November 2023. Microsoft MFA not allowing "Phone" as a method. Mar 9, 2023 · Hello A company that 365 MFA is configured - Security Defaults have been enabled in Azure AD . Again, natively Teams cannot do this. I did try this by turning on MFA in Entra for one user account, and it did work, while NOT trying to force MS Authenticator. As this is an Organizational account you have to reach out to your IT admin and they will help re-require MFA for your account. Hey, I've had a case now for almost a week with microsoft and really getting tierd of them not really understanding the issue transfering me between departments so i thought i would try my luck here. I added email as a second backup. That's the message I'd like to customise. Jan 19, 2023 · If you have another way to log into that tenant, you can check the MFA logs to see if there might be a mismatch between the client and service (i. Again, dozens of IT administrators and normal users are reporting unsolicited SMS text from Microsoft with MFA codes. Our provider said this feature is hard coded in Asterisk and they can't change it so we're kind of stuck with using SMS, which is now broken. com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Now I could be missing something but as of last week I setup admin accounts for the profile with MFA but now the users are being setup this week and we can't select send to a phone it only allows the mobile applications instead. Is this true? Is there a list of countries that cannot receive an SMS message for… Feb 8, 2024 · Now (supposedly) when Microsoft forces MFA for the account, you won't be forced to use Authenticator, but will have your choice of Authenticator, SMS or voice call verification. They only authenticate in the cloud. No text received. I am desperate to get my account back. Microsoft is now encouraging users to switch with notification prompts. Yes, the easiest way is to contact your IT support. This is Microsoft's example screen and next to it is what my users are seeing. The phone call wasn't answered. I kept being asked to login to Microsoft account? I got so confused as it was asking to sign into Outlook live I did. Is there any way we can troubleshoot this further besides checking the user's audit logs in the B2C tenant? The logs show the SMS… Jun 19, 2025 · I am not able to get the authenticator push message for my mobile authenticator app. It isn't a matter of disabling the option, it is a question of what is going on, why are we not hearing anything, and why are we not seeing anything Important: Due to a known issue, for a short time adding a phone number will not register the number for SMS sign-in. I did try recovering account Jan 21, 2025 · An MFA verification code sent via WhatsApp looks similar to the text message you are used to. The phone number wasn't set up correctly in the security verification settings. One of the earliest forms of MFA was getting text messages (SMS) or automated phone calls to verify identity. Also, is there a way to turn off the need for so many… Feb 3, 2025 · There is no mechanism for individuals to disable WhatsApp verification codes if you’ve got the Phone text message option chosen for your MFA. Setting up MFA with SMS text messages in Microsoft 365 is a straightforward process of configuring user accounts and policies, ensuring a seamless and secure sign-in experience for your employees. Jan 24, 2025 · Hello Kean Daniel Pagarigan, Thanks for your question. Jul 11, 2025 · If Microsoft is not sending a verification code or SMS text to you when you sign in or create an account, then this post will be able to help you. How and where… Dec 2, 2024 · My mobile, which was recently factory reset and rebuilt, no longer receives verification notifications from Outlook to the Authenticator app when logging in or when it need to be verified. Sometimes my attempts to log into one or another website result in a one-time code -- the type where the site expects me to enter… Nov 16, 2025 · I just got a new iPhone and the Authenticator app is not Working. User's typically use the SMS option to MFA in to the app. Can't set up as login… Feb 13, 2024 · We are trying to send OTP SMS messages to a client in Grand Cayman. Oct 10, 2023 · A user in our company has been unable to receive texts to any number to authenticate her logins with MFA. Microsoft, one of the world’s leading technology companies, integrates various security measures for its services, from account sign-ins to sensitive transaction confirmations. Jun 28, 2023 · This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account. Nov 10, 2021 · 100% sure this is not possible native. Mar 22, 2023 · All notifications and location services are on, and I get notifications from all other apps. TextNow do not block verification codes for paid users like me. The account I am… Feb 3, 2025 · There is no mechanism for individuals to disable WhatsApp verification codes if you’ve got the Phone text message option chosen for your MFA. But still could not log into hotmail. 4 days ago · when i receive a message from microsoft that they are sending a code to my phone, nothing comes through Move from: Microsoft 365 and Office | Access | For home | Other Check your mobile device to make sure that notifications are turned on and that the notification method is set to allow phone calls, your authentication app, and your messaging app (for text messages) to send visible alert notifications to your mobile device. We have tried: Changing her phone number to a new number using Azure/Entra. But on first login the user is being asked to supply a code that has been text to a person no longer with the org. I have 0 reports that it has worked for anyone in the same situation. Finally, I thought I'd delete the authenticator from the list of MFA methods. We turned off the ability to receive texts/calls and are forcing the Authenticator app. Anyone else experiencing issues with Microsoft MFA SMS messages? Jan 7, 2020 · O365 MFA not sending text to mobile phone Hi Tech friends, Our company has several O365 Tenants which we manage and we have recently been updating them to ensure our verification details are correct. This is affecting Okta, Duo, MS Authenticator and Authy. I have setup the user and added the computer. Feb 3, 2025 · There is no mechanism for individuals to disable WhatsApp verification codes if you’ve got the Phone text message option chosen for your MFA. Can anyone Jan 20, 2023 · Check your MFA status: Verify that your MFA status is active, if it is not, you should enable it again. microsoft. If you're having problems verification codes on a personal Microsoft account, see Troubleshooting verification code issues. Try to contact your administrator: If you continue to have issues with MFA, contact your administrator for help. Nov 11, 2024 · So I thought I'd be better off changing the default MFA method to SMS, but I can't. Oct 8, 2025 · Problem Description: I am unable to sign in to my Azure account associated with my personal Microsoft account because Multi-Factor Authentication (MFA) is blocking me. Except for Teams, SMS-based authentication isn't compatible with native Office applications. Your provider couldn’t send the call. Jul 28, 2023 · I have users that are being FORCED to setup the MS Authenticator app to sign into cloud apps in a browser. Have tried reinstalling and restarting phone. Jan 22, 2025 · When attempting to log into Microsoft Entra, the username and password authentication is successful. There are number of possible reasons why you are not receiving the code to your phone number, it might be that your mobile network blocks Mar 14, 2023 · Hello, currently, we have users authenticating via the Microsoft Authenticator application regarding MFA. The portal insists on MFA but the MFA process is just abysmal. For the best results we do not recommend using Internet Explorer's Compatibility View with Duo authentication. This issue appears widespread, affecting organizations across multiple industry verticals. Mar 5, 2025 · Problem Summary: I am encountering an issue where phone call verifications are not going through when setting up Microsoft Authenticator. The Not now button is missing. I do NOT have security defaults… Feb 25, 2022 · Office 365 MFA using code sent to email, instead of getting request on Microsoft Authenticator I am working on a tenant which have 400++ sites, and we need to force this permission settings for external user sharing:- This change will affect Microsoft Entra ID (previously Azure Active Directory) tenants that have the registration campaign feature set to the Microsoft managed state. Not sure what to do if you get a text message from Microsoft? Here's some info that might be helpful. Be careful blocking these numbers on your smartphone though, because the person/computer sending these fake ones out might be spoofing Microsoft's number, so if you block that number, you won't get legit MFA calls. When I… May 5, 2020 · Microsoft 365 Welcome to the Microsoft 365 discussion space! This is the place to discuss best practices, latest trends and news for topics related to Microsoft 365. Click on Add phone number. Jun 12, 2018 · MFA sending multiple text messages We're looking at enabling MFA across our organisation, but in pilot group testing we have received feedback from our users that when at home (or other untrusted/unknown network), if the user starts their laptop and three applications try launch at the same time, eg. SOLUTION To resolve this issue, do one or more of the following: Oct 4, 2023 · However, Microsoft has announced that it will stop supporting 2FA via SMS and phone calls. uk. Apr 19, 2023 · I am having the same problem on my new phone. Fix Microsoft Not Sending Message Verification Error: Activate Mobile Services, Reinstate Mobile Network Connectivity, Go Through Spam Folder Feb 27, 2025 · The Microsoft Authenticator app is a critical tool for securing accounts through multi-factor authentication (MFA). uk was not getting new mail I resett it lots of times but still not receiving mail. Oct 28, 2024 · OTP Code via SMS from non microsoft number Hi Microsoft Team, Good day! For a few weeks now, many people around me have been receiving their OTP code for MFA via SMS often from unknown senders (non-Microsoft phone number). At the top of the page where you manage MFA, the option to change the default MFA method is simply missing. Notifications are turned on. But when typing email and password - no SMS is sent to the phone number How can I make it send SMS to the phone without si… It could be sent from something disguised to look like it's from Microsoft. Aug 30, 2024 · While MFA isn’t foolproof, it’s still a requirement for many cyber insurance policies and you won’t be able to get covered (or could have a claim denied) if MFA is not setup properly at your business. Sep 20, 2024 · Hi Microsoft community, I have come across some odd occurrences lately - we have an app linked with SSO to our organization. SOLUTION To resolve this issue, do one or more I am using Microsoft Internet Explorer and the Duo Prompt does not display correctly. Jan 30, 2024 · Once you've successfully logged in using a different second factor, you can go ahead and update your security settings to configure additional factors like SMS, call etc. If you don’t wish verification codes to go to WhatsApp, you need to deselect “Phone” for MFA authentication and choose a different option, such as the Microsoft Authenticator app. I understand you're trying to view the authentication methods for your account in Microsoft Entra ID, but you haven't found any listed, and the option to add authentication methods is grayed out. Assistance is needed to… Mar 9, 2024 · If your Microsoft Authenticator app is not working or displaying code for the accounts, then follow the suggestions to fix the issue using multiple methods. I have updated the apps and iOS. Feb 25, 2022 · Office 365 MFA using code sent to email, instead of getting request on Microsoft Authenticator I am working on a tenant which have 400++ sites, and we need to force this permission settings for external user sharing:- This change will affect Microsoft Entra ID (previously Azure Active Directory) tenants that have the registration campaign feature set to the Microsoft managed state. co. The end users try to fix Aug 26, 2024 · It is also worth noting that Microsoft recommends users move away from using text messages or voice calls for multifactor authentication and instead use modern authentication methods like Microsoft Authenticator. I open the app & in to my Microsoft 365 account It sends me a 5 digit code that I'm supposed to enter into the authenticator. Only automated texts with 2FA codes. Them doing this will re-register you for MFA and you will need to re-enroll See: You can mark it 'Accept Answer' and 'Upvote' if this helped you Regards, Abiola Nov 19, 2024 · I've been trying to give a coworker access to a document for the past hour, but every time I attempt to send him the document I'm asked to use my authenticator app and click the 2 digit code on my mobile device, but my app is not notifying me of any… The laptop can't access OWA without getting an MFA prompted, but no prompt, text, or call can be received on the plane per the C-Levels. I know we can use other options for authentication, but is… MFA does seem to allow my users to setup text messages to phone anymore they need an application installed instead now. If a user's default Oct 6, 2018 · We have recently implemented MFA with a conditional access policy. SMS-based authentication isn't supported for B2B accounts. If you use a per-authentication MFA provider, you're billed for each authentication, but not for the method used. This mailbox needs to send emails via SMTP. In the interest of our users, we may add or remove short codes at any time as we make route adjustments to improve text message deliverability. e. based on my research, it seems the issue is related with Azure AD MFA. I can receive verification codes from several sources. I have found multiple 3rd party software to send and receive texts in Teamshowever the interesting part is the channels. The sender of the SMS doesn't use an official Microsoft phone number and "Microsoft" is not displayed as the sender. Jul 28, 2025 · Microsoft Invest - Troubleshoot Multi-Factor Authentication (MFA) In this article, learn how to troubleshoot and find answers to the most common issues associated with Multi-Factor Authentication (MFA). the latest device token not matching the device token of where the service is sending notifications). The company announced on the Microsoft 365 The phone call wasn't answered. you can choose the "I d If the above isn't possible (because of reasons like you haven't configured backup accounts, other second factor options etc. Fix Microsoft Not Sending Message Verification Error: Activate Mobile Services, Reinstate Mobile Network Connectivity, Go Through Spam Folder Aug 13, 2025 · Hello @Alberto Prieto Welcome to Microsoft Q&A Platform. I have heard that Microsoft potentially blocks sending text messages to certain geographic locations. - - text, call, not receiving text, not receiving call, not getting text, not getting call, can't authenticate, cannot authenticate_descr - text, call, not receiving Note: This content can help you with your work or school account. Dec 2, 2024 · Our client has a persistent problem - one of their Azure AD B2C users is not receiving any of the SMS messages used in MFA. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. (Do note that your backup only recovers your account list on the Authenticator App and not any MFA methods assigned to those account, make sure that you update all of your MFA Method with on your new phone with your organization before attempting backup) Nov 8, 2023 · Microsoft Curate - Troubleshoot Multi-Factor Authentication (MFA) Improve sign-in security with Microsoft Authenticator - Training Improve Microsoft Entra sign-in security by running a registration campaign to nudge users to set up Microsoft Authenticator push notifications as their default sign-in method. However, users may sometimes experience issues such as login failures, missing notifications, or app crashes. My MS Authenticator app is not getting any notifications and neither do I know where to get the "Code" from in this app. We would like to move to the Microsoft Authenticator App for MFA. Jun 29, 2022 · I use a TextNow phone number and I don't get Microsoft MFA text messages on that number. CAUSE This issue can occur if one of the following conditions is true: The phone call wasn't answered. Microsoft Entra ID is soon starting to deliver multifactor authentication (MFA) text messages through WhatsApp. For help & learning (how-to articles, videos, training), please visit Microsoft Support. It doesn't send 2fa codes to email (and no it's not in a junk/spam folder) and it doesn't provide the option to text a code to the number associated with the account. Jun 13, 2025 · Listen gents, you need to fix this if you want people to trust your authenticator app. I cannot register my device with MFA by scanning the bar code anymore. One major aspect of this Oct 5, 2021 · Out of the 400+ users who are using the legacy/per-user MFA, we have had three that cannot receive the text message to authenticate their account. Federated users won't authenticate in the home tenant. Based on your description, it seems to be that you are having issues with the verification code from Microsoft wherein it doesn't arrive on your phone number. But for some reason, when a user goes in to his / hers "security info" page. If after these steps you are still having trouble, feel free to send me an email at AzCommunity@microsoft. This is causing issues when users need to re set up the account in the Authenticator app. These messages originate from legitimate Microsoft short code numbers; however, the source and intent have not been confirmed. This does not have to be a smart phone, as the device will only need to receive a text message with a 6-digit code. Assistance is needed to… Aug 10, 2023 · Microsoft Entra ID will soon start delivering multifactor authentication (MFA) text messages through WhatsApp. As of this morning, Authenticator is not sending any kind of notification as it used to whenever I request a two-step sign-in to one of my Microsoft… Aug 30, 2024 · While MFA isn’t foolproof, it’s still a requirement for many cyber insurance policies and you won’t be able to get covered (or could have a claim denied) if MFA is not setup properly at your business. If those limits are hit, no new SMS verification code will be sent until throttling is lifted for the tenant \ IP address, etc. Capture shows the RADIUS server is sending the 2FA prompt "Enter your Microsoft Verification Code" to the RADIUS client When I try to setup her MFA to Microsoft she's not receiving anything to approve on her phone or a verification code. A time-out occurred because there was no response and SMS authentication failed. I had previously set up MFA with the Microsoft Authenticator App on my phone. For technical support and break/fix questions, please visit Microsoft Support Community. Reset the MFA settings.   It said the Message ID is: MC584364. Jun 10, 2025 · There are problems with receiving codes or requests in the authenticator app while trying to log in to an email account. Include the relevant country codes in the includeAdditionalRegions property of the API request body for the regions you want to activate. It seems these customers are all using T-Mobile. Apr 4, 2024 · I have a Microsoft 365 Business Premium subscription, and I'm facing an issue with a service mailbox that has an Exchange Online Plan 1 license. 5 days ago · If you are not receiving the code on Microsoft Authenticator app, make sure Push notification is enabled, and follow the solutions mentioned here. This update will begin rolling out to customers in selected regions next month, starting with India, Indonesia, and New Zealand. The people at TextNow tell me that Microsoft is blocking sending to VOIP. For the last week, my users have been getting random texts from "microsoft" with fake MFA passwords. I can't contact Outlook live support as I'm locked out if account. Microsoft doesn't guarantee consistent text message or voice-based Microsoft Entra multifactor authentication prompt delivery by the same number. ), then, you would have to May 9, 2022 · Hi toho_kii, Greetings! Thank you for posting in Microsoft Community. Jun 1, 2025 · Return to Authenticator and try the login again—this time choose the brand-new email address. If true, why doesn't Microsoft outright tell it? Also, is there a place where we can check MFA calls and texts? Dec 4, 2024 · You can choose to authenticate your Office 365 logins by having a 6-digit code texted to your cell. x on iPhone 14. The messages aren't received in Messages on my iPhone or on my MacBook Pro. However, recently for a few users, the OTP has been sent via WhatsApp… Oct 26, 2022 · MFA/2FA Text Messages Not Receivable - iOS 16. Most of the time if I open the app I can accept the push. If you w Aug 10, 2023 · Additionally, if you don’t want your users to receive MFA text messages through WhatsApp, you’ll need to disable text messages as an authentication method in your organization. Well, that doesn't do Jul 28, 2023 · I have users that are being FORCED to setup the MS Authenticator app to sign into cloud apps in a browser. Since B2C MFA relies on phone/SMS, there are also external factors that can interrupt the code delivery via SMS, like end user signal strength This article will walk you through troubleshooting typical multi-factor authentication issues so you can rapidly and confidently regain safe access. We are happy to help. All it requires is a cellular phone with text messaging capabilities. No, you're not charged for individual phone calls placed or text messages sent to users through Microsoft Entra multifactor authentication. Any work around ideas? I have a customer that wants to assign Google Voice numbers to channels on a Team, so when a text comes into that number, the MFA message will come into that channel. Jul 28, 2025 · My hotmail. Jul 28, 2025 · The app will not show me the two digit code to type in or generate a code to input. Jun 13, 2023 · We saw a recent post that stated MS will be decommissioning SMS and Phone MFA as of July 10. You may be able to turn off Compatibility View yourself. Jan 20, 2023 · Check your MFA status: Verify that your MFA status is active, if it is not, you should enable it again. From the Address bar: Feb 27, 2022 · All MFA push notifications have suddenly stopped working. com and I will gladly open a support case for you or troubleshoot with you. a text instead of an app). Any other ideas how I can restore text / SMS as an option for MFA? Jun 18, 2025 · Here are some known issues: SMS-based authentication isn't currently compatible with Microsoft Entra multifactor authentication. Gadies and Lentlemen, I am trying to setup a tenants MFA and the users need to have the option for "Phone" authentication (i. Sep 14, 2020 · Also, make sure that your phone numbers are correct in your user account settings. Nov 20, 2023 · About 2 months ago, I noticed that I was no longer receiving MFA texts from my bank, insurance company, or other vendors using MFA/2FA. Jul 16, 2025 · I cannot log into the Azure portal. In addition it has “Microsoft Business Account” branding and a verified green checkmark (tick logo), which validates the sender. SMS from 10 digit US numbers, no problem. Feb 4, 2021 · From your description, I know the authenticator don't receive a text. Is it Enrolling in Office 365 MFA with text message verification is the easiest option to set up. It seems to have started when I upgraded my iPhone to iOS 17 and the MBP to MacOS 14. You'll have to sign in with the added number and then follow the prompts to register the number for SMS sign-in. Jun 11, 2025 · Arctic Wolf has recently observed customers receiving unsolicited Microsoft multi-factor authentication (MFA) text messages. The authenticator app is configured for a user, they can not set is as default. 5 days ago · To enable telephony traffic from currently deactivated country codes, use the Microsoft Graph API to set the includeAdditionalRegions property in the onPhoneMethodLoadStart event policy for one or more applications. However, even though Multi-Factor Authentication (MFA) is enabled… Mar 2, 2021 · Is there a status page and/or alerts that shows global status of Microsoft Authenticator? Surely, there may be issues with the service on a wider scale, and we'd like to be able to receive notifications of such issues. As an I did have to go in and manually re-flag the actual SPAM messages in my history of texts. 6 days ago · To resolve the MFA verification issue when accessing the Azure portal with your personal Microsoft account, you can try the following steps: Check Account Settings: Ensure that your account settings are correct, particularly your phone number and email address associated with the MFA methods. However, for some reasons, we need to switch two users from using this technique to authenticating via text message (SMS) which would be the… Mar 12, 2021 · Last night as I was asleep, I received three consecutive texts from Microsoft with an MFA code for accessing my account. However, the MFA authentication using an SMS token fails, returning the error message: "That verification method isn't working right… Jul 20, 2023 · How can I resolve an issue with the Microsoft Authenticator app not sending me a verification code to my mobile phone when trying to log into my college email through Outlook? The app prompts me to enter a code for verification, but I am not receiving… Jun 15, 2023 · I've now updated my MFA Service settings to only allow Text to phone (it had allowed all before but I always set up new users with SMS). Note: If you're still not receiving verification codes, you may have to choose another method, or wait until you can access the phone or email you've listed. Here’s how: Sign in to Microsoft. Even as an admin, it's not possible to add authentication methods for yourself via Entra Feb 23, 2024 · I am adding a new computer to our domain. You may need to access your Microsoft account settings through another service like OneDrive to verify Jun 11, 2025 · Receiving random Microsoft Authenticator codes? Understand the implications and learn how to enhance your account security now. Will this stop the system from sending notifications telling my users that they will need to switch to authenticator app ? Oct 26, 2025 · Note Phone extensions are supported only for office phones. Adding the Authenticator App. Here are the best ways to fix the problem. Mar 21, 2025 · If you receive text messages from Microsoft, they could be genuine, or they could be some kind of phishing attempt. Type your phone number and click on Next. I am able to receive text messages for verification, but the phone call verification does not work. I do NOT have security defaults… Manage your sign-in activity and security information for Microsoft accounts with My Sign-Ins. My account has multiple 2fa methods enabled and the only thing Authenticator gives as an option is to email a code. Some users… Important: Due to a known issue, for a short time adding a phone number will not register the number for SMS sign-in. Someone in another Community Post suggested that it could be an issue with receiving Short Code Jul 7, 2023 · 3] Try sending OTP to your Alternate mobile number Send OTP to your Alternate mobile number If you are not receiving verification code SMS text from Microsoft on your registered mobile number, you can add a new email or mobile as an alias. We’ll discuss both in this post about why Microsoft is texting you. As of this morning, Authenticator is not sending any kind of notification as it used to whenever I request a two-step sign-in to one of my Microsoft… Jun 12, 2018 · MFA sending multiple text messages We're looking at enabling MFA across our organisation, but in pilot group testing we have received feedback from our users that when at home (or other untrusted/unknown network), if the user starts their laptop and three applications try launch at the same time, eg. For example, to send SMS requests in South Aug 22, 2021 · Hello, I have an issue with MFA within my tenant. After we enable the feature, users will be prompted to install the Microsoft Authenticator app, a stronger form of multifactor authentication than SMS and voice methods. but it did make re-activating all of my accounts on the new phone a hell of a lot easier. Choosing authentication by text 1. Jun 9, 2025 · Microsoft SMS MFA to be removed as the focus moves to more secure methods of multi-factor authentication, read about the change. Thank you for reaching out & hope you are doing well. They see as the "Default sign-in method:" as "Phone text". In a panic, I checked the login history of my corporate account (Azure based) but it's only showing valid connections from my IP address and no login attempts at the time of the MFA texts. To protect your account and its contents, our support agents are not allowed to send verification codes or access and change account details. ifisq nfkan hbbjf xvki nbczi vhl uhk twtvko czeug gzo cetqnj wtgg nknr jmfut crzk