Xfinity wifi not working In the larger buildings I've lived in the cable company brings service into Comcast Xfinity Outage Report Why is my Comcast Xfinity service not working? Problems detected Users are reporting problems related to: internet, tv and wi-fi. Aug 11, 2017 · It does not matter what applications you are using, what sites you are visiting or how much data you have consumed -- Comcast does not throttle speeds! Security Software If you have security software installed on your computer and are having connection problems, disable it briefly and check connectivity. Nov 21, 2023 · Wifi isn't working but ethernet is Every device that was connected to the wifi suddenly lost the connection, while my computer when it was connected with an ethernet cable didn't. Yes, I deleted cache, cookies, etc. The full network test checks your network for: Outages. Which is also more expensive with lots of hidden fees. Feb 19, 2025 · As the title states, Xfinity HotSpot Pass suddenly stopped working after 2 months of working almost perfectly fine. Jan 9, 2024 · WiFi Calling should be available on your phones, as the devices you mentioned aren't listed as being ineligible. I want to make sure we're on the same page and working on the full scope. . I would be more than happy to offer my assistance looking into this further for you. Follow the step-by-step guides and tips to troubleshoot your Xfinity WiFi connection. The wifi isn't even showing up when I go to look fo Jan 23, 2025 · Common Causes Of No Internet Connection On Xfinity WiFi Before we dive into troubleshooting, let’s explore the common causes of this issue. I've paid for the pass three times since it's pretty useful, specially if you only use 2 devices and don't want the hassle of a monthly contract with equipment. The number of 'hops' the Xfinity WiFi Extender needs to make to the gateway will impact the speed. I have reset the modem, reset my apple devices, deleted WiFi info, changed WiFi info, all of the basic things and apps/safari will not load when connected to my Xfinity WiFi. Jan 9, 2022 · I can access Internet via Ethernet port to my Xfinity box, but no WiFi access for devices in range of my router. The pr Sep 15, 2023 · Why does my Xfinity Wi-Fi say connected but no Internet? If your Xfinity Wi-Fi says “Connected, but no Internet”, it means that your device is connected to your router/modem but can’t access the Internet because of a faulty router, DNS issues, IP address issues, or filled cache storage on your device. You may use our Xfinity Assistant here to chat with a live agent 24/7. The speed of the internet connection to your gateway. Jan 19, 2025 · There are times after a modem swap the WiFi Boost Pods/SRW devices will get stuck to the old modem. Nov 21, 2023 · Every device that was connected to the wifi suddenly lost the connection, while my computer when it was connected with an ethernet cable didn't. No problems, HOURS AND HO Troubleshooting for connecting Works with Xfinity devices to your WiFi network Most new gateways and routers, like Xfinity’s Wireless Gateway, use something called “dual band” WiFi. Sep 3, 2020 · I have a personal laptop, a work laptop, and a cell phone, all of which have been connected to my Xfinity home wifi. Just read the below content to find the method that suits you, no matter which operating system (OS) you are on, Windows 10, Windows 11, Windows 8, Windows 7, Windows Vista, Mac, Ubuntu, Android, or iOS. net email users continued access to their email accounts and the ability to keep their current email address along with an improved email experience. Aug 10, 2024 · How can I access my comcast. The wifi isn't even showing up when I go to look for it on my phone. Please let Nov 15, 2024 · No. 4, won't work with the XB8-T Gateway. How to Return Your Xfinity Equipment I am an Official Xfinity Employee. Tried power cycling and rebooting laptop multiple times and resetting the gateway. Feb 12, 2025 · Hello user_b513fo our Xfinity Return Center makes it simple and easy to find the nearest return locations to you! We also partner with UPS, just in case a Xfinity store is not closer. regardless of whether you have an internet connection. I blamed Verizon and then sent me a brand new iphone, not thinking it was Xfinity wifi causing the issues. Regardless of whether you are using Xfinity WiFi Extenders, your internet speed is limited to your speed tier, and Xfinity WiFi Extenders will not increase that speed. May 21, 2025 · WIFI Calling NOT WORKING I have missed emergency calls several times, missed texts and missing work calls. Apr 17, 2025 · Fortunately the WiFi started working again last week. We have r Comcast offers a router to all of its internet customers for a monthly fee. It's probably either a Comcast problem or a building problem. No one has changed the password, I can see t Dec 30, 2024 · For many years we’ve had great success with AT&T wifi calling on our phones, using a third party Motorola modem with our xfinity service, and third party WIFI router. Sep 22, 2023 · "Advanced WiFi settings for gateways with this software enhancement are not visible and cannot be managed from the Admin Tool or Xfinity xFi. Outdated Router Firmware One of the most common causes of no internet connection is outdated router firmware. How to Fix Xfinity WiFi Not Working? In this video, I’ll walk you through simple troubleshooting methods to get your Xfinity internet connection back online fast. This is not the experience we like to hear and want to ensure you're able to get in touch with an awesome Now WiFi Pass expert to help get this resolved. Sep 15, 2023 · Why does my Xfinity Wi-Fi say connected but no Internet? If your Xfinity Wi-Fi says “Connected, but no Internet”, it means that your device is connected to your router/modem but can’t access the Internet because of a faulty router, DNS issues, IP address issues, or filled cache storage on your device. Aug 10, 2023 · This article provided by MiniTool brand offers 9 main Xfinity WiFi connected but no Internet access solutions and some tips to you. Jan 29, 2023 · Learn how to fix Xfinity WiFi not showing up on your devices due to misconfiguration, router distance, network protocol, outdated adapters, network outage, and more. Apr 8, 2025 · WiFi stopped workinguser_1l75yq Thank you so much for reaching out for help with your Wifi connection not working. Sep 22, 2025 · There are two easy ways to do this. We greatly appreciate you taking the time to share your experience regarding the Xfinity Email service. If you are still having this issue, I would recommend checking out our Xfinity status center or your Xfinity app for an alert to see if there is an ongoing issue in your area. If your Comcast router isn’t working, there may be something you can do to fix it. e. Now, Xfinity wants to send a tech out to inspect our cables. Setting up a gaming console (PlayStation/Xbox) or a Smart TV that can't connect to the internet? Learn how to connect an online gaming system to your home WiFi network. I have gone through the stupid chat assistant who has run their own tests Apr 22, 2025 · This should provide you with the connectivity status of not only the WiFi Boost Pods, but your other connected devices within the home as well. But like all technology, issues can arise. You can also use this platform (Xfinity Forums) to create posts regarding any service or account questions or concerns you may have, allowing the community as well as our Digital Care Team to help in any way we can. If your Xfinity TV or Internet isn’t working, use Xfinity Assistant online or in the Xfinity app to troubleshoot the issue. No one has changed the password, I can see that on our account it is the same. Whether it’s slow internet, cable TV problems, or phone troubles, knowing how to troubleshoot can save time and stress. The strength of the connection to all your Check for potential outages in your area that may be affecting your Xfinity Internet, TV, or phone services. net email account? I'm trying to change my login email address on Disney+ and it keeps sending a code to the comcast. Have you checked on multiple devices that the WiFi isn't working, or is it one device in particular? Jun 26, 2025 · Public WiFi hotspot not working How do I report a public WiFi hotspot that has been down for a while? It still shows on the map as available. I have rebooted our Xfinity router a few times and I still do not have wireless. 1 – How to access Comcast router settings If you’re just looking to tweak a few settings—like the Comcast WiFi password or Comcast network name —you’ll need to log in to your Learn what to do if you receive the WiFi Extender Not Coming Online or My WiFi Extender Won't Come Online error message. I enabled bridge mode on the modem and followed the simple steps provided by the wireless router to set up a new wireless network. Jun 9, 2025 · Have you tried any troubleshooting steps already? I'd recommend power cycling your modem (and router if you are using separate equipment), or running through the automatic diagnostics from the Xfinity app/website. Compare the best Xfinity internet plans and find out if there's an outage in your area. It also shows up under available WiFi networks on my device but won’t allow me to connect. com to troubleshoot your Xfinity Internet and WiFi connection. Are the WiFi Boost Pods showing a great connection to the Xfinity xFi Gateway as well as your devices' connection to the network? I am an Official Xfinity Employee. No networks add it and then it just says can’t connect to the network. The problem affects both incoming and outgoing calls and texts messages intermittently. Aug 17, 2023 · Having trouble with your Xfinity WiFi? Explore common reasons why Xfinity WiFi may not be working and discover effective troubleshooting steps to resolve the issue. Router firmware is the software that runs on your router, controlling Nov 10, 2023 · Learn how to fix your Xfinity Wi-Fi, internet service, Xfinity Stream TV app, and more with our easy troubleshooting guide. net email to verify it's me and I cannot access thos Feb 3, 2025 · Hey @user_m3ynvl, Thank you for visiting our official Xfinity Forums Community support page. After ten hours on the phone with Xfinity representatives and a service technician spending three and one half hours at my house - still no way to activate Netflix from Streamsaver bundle. Problems with your TV signal, phone issues or is internet down? We'll tell you what is going on. Xfinity customers who rely on non-verbal communication have access to dedicated customer support services through our ASL Support Center. About a week ago, my personal laptop stopped connecting to my home wifi and even Dec 2, 2024 · Xfinity WiFi and IOS18 HELP! I have Xfinity internet and my iPhones and iPad will not work on the Xfinity internet. Below are common issues and their troubleshooting steps: Mar 21, 2025 · Comcast Xfinity provides a range of services, including internet, cable, and phone. T-Mobile has no service in the subdivision I live in so I stay constantly on Wi-Fi and Wi-Fi calling. I’ve contacted Xfinity and they can’t find the problem. Removing the devices from your account through the Xfinity app and then leaving them sit plugged in with power, but not connected to the network, will attempt to remove the devices that are still being registered to the old modem. May 2, 2025 · Wireless router not able to connect to internet through Xfinity modem I recently purchased a TP-Link AXE5400 wireless router to take over managing my home's wireless network from my rented xfinity modem (model XB7-CM). 1 day ago · Real-time outage overview for Xfinity. Aug 10, 2017 · Accidentally connecting to an Xfinity WiFi hotspot instead of your in-home WiFi network? Learn how to prioritize networks by visiting Connecting your devices. Whether your Xfinity WiFi is not working at all, or you’re dealing with a blinking orange or blue light on your router, I’ll show you how to fix it step by step. Sep 15, 2021 · We have been unable to connect to wifi and every time we try to reconnect it says our password is incorrect. Feb 5, 2025 · My wifi isn't working but the internet works for the hard wired console Nov 18, 2023 · To resolve the issue of the Wi-Fi not working in your area on Xfinity, you should first check for service outages, then restart your gateway and modem, and make sure that the power and connection are working fine. Could you please check the status of your Xfinity Email by visiting our ' View your Xfinity Email account status Oct 17, 2024 · What is Xfinity’s customer service number to speak to a live person Mar 6, 2024 · Hello, @user_admin2024! Thanks for reaching out by creating a new post about your chat concerns. Jan 9, 2022 · Ethernet working but not wifi I can access Internet via Ethernet port to my Xfinity box, but no WiFi access for devices in range of my router. Jan 9, 2024 · I’m using an iPhone 12 mini for the first six months of Xfinity Wi-Fi and T-Mobile cell service seem to work fine or we didn’t notice. Also, I have a wired Ethernet connection to another room that is connected to an Airport Extreme. This guide will help you solve common Comcast Xfinity issues. Can you make outbound calls while Wi-Fi calling is enabled? Are you by chance noticing any issues making or receiving calls with your Xfinity Mobile service? Apr 17, 2025 · Fortunately the WiFi started working again last week. Jul 25, 2025 · As we prepare to sunset the Xfinity Email platform, we’ve chosen to partner with Yahoo Mail to provide active Comcast. Stay with us Apr 17, 2025 · Well, other Wi-Fi show up that our password-protected Xfinity Wi-Fi does not show up so I have to go in under manage. We’ll offer easy-to-follow steps to get your services back on track. That just means the phone, computer, etc. Oct 25, 2023 · Thanks for taking the time to contact XFINITY over our forums page for help with the NOW WiFI Pass. This guide has the best tips and tricks for fixing connectivity issues when your Xfinity I've done all of the Xfinity tech support stuff several times, including replacing and upgrading the modem router from an XB7-CM to an XB8-T. It can take up to ten minutes to restart. Mar 30, 2023 · Correct WiFi password not being recognized? We have been unable to connect to wifi and every time we try to reconnect it says our password is incorrect. Iphone 16 Pro Max Feb 5, 2025 · My wifi isn't working but the internet works for the hard wired console Nov 16, 2023 · To resolve the issue of the "Xfinity gateway not connecting," you should restart your Xfinity gateway, check your network cables, check your WiFi settings, and lastly, reset your Xfinity gateway. Apple TV and Peacock activated quickly and efficiently. Is this being addressed? I'm not sure how this Aug 4, 2025 · I am having trouble using Xfinity online and the mobile app, and I need to talk to a human about this. The blinking yellow and red lights sound like the modem isn't connecting to Comcast's system. Aug 10, 2024 · Although Comcast's Xfinity modems typically work smoothly, you could run into network problems. Apr 8, 2025 · Xfinity has the absolute worst customer service I have ever encountered and I mean the worst they should be embarrassed by how bad it is it takes forever to talk to a live agent, it’s 100% pathetic. " Therefore any devices requiring a specific band, i. Using the Xfinity app from your mobile device, the Xfinity Assistant, or accessing xfi If you rent an Xfinity Gateway, our all-in-one WiFi modem and router, you can use the Xfinity app to run a full network test to detect and troubleshoot several different connectivity issues. Through My Account online, go to the Internet Service Tab, scroll down to Devices, select Restart Modem, and then Start Troubleshooting. Nov 8, 2024 · I called a couple weeks ago to set up my WiFi so I can put it on my tv and it’s saying I’m not active he told me to wait an hour when I did it and it still isn’t working . Aug 10, 2017 · Follow the troubleshooting tips below if you experience issues with your Xfinity Internet or WiFi connection. I changed my plan September 30, 2024 and still cannot access/activate Netflix! Hello Brightspeed. Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. , 2. Feb 19, 2025 · Xfinity NOW WiFi Hotspot Pass Suddenly Stopped Working As the title states, Xfinity HotSpot Pass suddenly stopped working after 2 months of working almost perfectly fine. Jan 5, 2025 · Wi-fi is not working in home Our wi-fi has stopped working in our home. But the responses here from the “xfinity support” are a prime example of why I don’t bother contacting the 1-800 number or online support. May 21, 2025 · I have missed emergency calls several times, missed texts and missing work calls. I have gone through the stupid chat assistant who has run their own tests which shows that there is a connection to the router but yet I have no wireless. It sends me in a continuous loop like the many other users who have also complained. Jan 5, 2025 · Our wi-fi has stopped working in our home. That worked perfectly for about three days but then quickly regressed to the current predicament. In the larger buildings I've lived in the cable company brings service into May 21, 2025 · I have missed emergency calls several times, missed texts and missing work calls. Whether you are facing weak Wi-Fi signals or frequent disconnections, understanding the cause can help in resolving these problems effectively. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Jun 1, 2025 · Wi-fi Signal Issues Experiencing Wi-Fi signal issues with your Xfinity router can be frustrating. Use the Xfinity app, Xfinity Assistant, and xfinity. Sep 19, 2025 · Learn how to fix common Xfinity Wi-Fi problems with simple solutions such as resetting your router, checking cables, and updating firmware. Jul 6, 2022 · WiFi will appear on a phone, computer, etc. Understanding the root cause of the problem is key to finding a solution. Easy to see how Xfinity/Comcast is hemorrhaging Dec 17, 2024 · New email link is bad. can talk to the modem. The pr Jan 9, 2024 · I’m using an iPhone 12 mini for the first six months of Xfinity Wi-Fi and T-Mobile cell service seem to work fine or we didn’t notice. inw olttdqkc isoeky pira ggotz hcwcnlvl hbb lptvt ocol lbjam fhg dnwh xub sfftux dpdn