If someone makes a call to your home during the day to reach you, it's usually not surprising if you don't answer your phone, because most people work during the day. often, it’s easy to leave a voicemail and receive a call from you later when someone calls your home. However, when you call a company, you expect someone to reply to the phone, especially during normal business hours. Of course, often voicemail will support companies even while the workplace is closed and calls are not answered by the agent. Nevertheless, callers tend to talk to somebody when calling.